Be an Early Applicant
The Role
Supervises administrative support activities, including clerical work, basic bookkeeping, payroll processing, data and document verification, discrepancy research, correspondence, mail, deliveries, and telephone coverage. Works with the General Manager on employee recognition and service initiatives, audits accounting transactions, and ensures compliance with company policies and regulations. Requires organization, customer service, teamwork, independent judgment, and the ability to work on foot for extended periods.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Behind every successful operation is a strong administrative team keeping people, information, and processes organized. As the Administration Supervisor, you provide administrative and operational support to the management team and multiple departments while helping ensure day-to-day processes run smoothly.
Behind every successful operation is a strong administrative team keeping people, information, and processes organized. As the Administration Supervisor, you provide administrative and operational support to the management team and multiple departments while helping ensure day-to-day processes run smoothly.
This seasonal position combines traditional administrative responsibilities with oversight of seasonal employee housing. You will work closely with the Administration Manager and Division Manager on payroll and accounting processes, employee support, recognition programs, and other specialized projects. You will also coordinate company-provided seasonal apartments from setup through end-of-season closeout.
RESPONSIBILITIES
Administrative & Operational Support
- Performs moderately complex clerical, bookkeeping, and accounting tasks, including processing employee payroll information, corrections, and adjustments.
- Processes data, documents, and correspondence and verifies information for accuracy against applicable reports and records.
- Supports employee onboarding activities and helps ensure required administrative tasks are completed for newly arriving seasonal employees.
- Supports employee recognition and appreciation programs and other special projects.
- Assists the tour sales and reservations team as needed.
- Answers incoming telephone calls and assists employees, guests, and vendors professionally.
- Regularly reviews and maintains an organized office supply inventory.
- Processes mail, deliveries, and other incoming supplies and materials.
- Maintains organized, clean, and functional shared office and administrative spaces.
- Supports daily, weekly, biweekly, and monthly administrative processes and ensures assigned tasks are completed by established deadlines.
- Carries out supervisory responsibilities in accordance with Company policies, objectives, and applicable laws and regulations.
Seasonal Employee Housing
- Oversees day-to-day operations of company-provided seasonal employee apartments, supporting cleanliness, organization, and readiness and coordinating laundry and linen collection and delivery as needed.
- Maintains accurate housing records, including employee assignments, arrivals, departures, occupancy changes, and other housing-related information.
- Coordinates employee move-ins and assists with the physical setup of seasonal apartments to ensure assigned accommodations are ready before arrival.
- Conducts monthly housing inspections to monitor cleanliness, apartment condition, safety, and compliance with employee housing policies; documents concerns or violations and communicates issues to appropriate management for follow-up.
- Coordinates employee move-outs and end-of-season apartment closeouts, including inspections, condition documentation, company property inventory and removal, laundry and linen collection, and cleaning to return apartments to the required condition.
- Monitors housing changes that may affect employee housing deductions and communicates or processes necessary updates.
- Communicates housing expectations to employees and serves as a point of contact for routine employee housing questions and concerns.
Requirements
- High school diploma or equivalent certification.
- One (1) year of experience in positions involving clerical, bookkeeping or accounting assignments preferred.
- Proficiency in the use of computer business applications, with working knowledge of word processing programs, computerized accounting or data entry systems, and spreadsheet applications.
- Working knowledge of payroll reporting systems is preferred.
- Must pass a pre-employment background check to include a credit check.
- Must possess a current, valid driver’s license and meet Company driving eligibility requirements. A Motor Vehicle Report (MVR) will be requested.
- Minimum age of 18 years is required.
- Demonstrated commitment to providing excellent service to guests, coworkers, employees, and vendors.
- Demonstrated commitment to maintaining a diverse, equitable, and inclusive work environment.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
- Ability to manage multiple responsibilities and meet deadlines in a fast-paced environment with frequent interruptions and changing priorities.
- Ability to work independently with minimal supervision and collaborate across departments to meet daily, weekly, and seasonal objectives.
- Strong attention to detail and ability to maintain accurate employee, payroll, and housing records.
- Ability to maintain confidentiality when handling employee personal data, payroll, and housing information.
- Ability to communicate professionally and respectfully with employees, guests, coworkers, vendors, and management.
- Ability to identify discrepancies, research relevant information, and address employee concerns and policy issues consistently and professionally, using discretion and escalating matters as appropriate.
- Ability to learn and use multiple computer systems and applications.
- Ability to support and comply with Company policies, procedures, guidelines, and health and safety standards.
- Ability to stand, walk, and work on feet for a minimum of 8 hours per day.
- Ability to perform the physical and organizational activities associated with seasonal apartment setup, employee transitions, housing inspections, laundry/linen handling, and end-of-season housing closeout.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- Must pass a pre-employment background check
- Current valid driver's license with a clean driving record
- Must meet company clean driver eligibility requirements
- Minimum age of 18
- Must be eligible to work in the United States without employment visa sponsorship
- Commitment to excellent customer service for guests, coworkers, and vendors
- Commitment to a diverse, equitable, and inclusive work environment
- Ability to organize and prioritize work while meeting time constraints
- Ability to work effectively in a team or group environment
- Ability to work in a fast-paced environment with multiple tasks
- Ability to work independently with minimal supervision
- Ability to comply with company policies, procedures, health, and safety standards
- Ability to stand, walk, and work on foot for at least 8 hours per day
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
