At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Supervisor, Account Resolution at Realtor.com®
Location: Scottsdale
Do you enjoy managing a team and helping them bring their best self to work? Do you enjoy partnering with other departments to provide the best customer experience? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Supervisor, Account Resolution and help change the world of real estate, one home at a time.
In this role, you will lead and manage the day-to-day operation and overall performance of their staff through coaching and training. Your team includes four account resolution specialists. The ideal candidate will have a solid understanding of ERP and accounting systems as well as process flows. This position is responsible for hitting specific activity metrics and performance targets. This department is very customer service orientated. We are on the front line speaking to customers to discover why they are not paying their invoice, to identify if there is anything internally, we need to resolve or they just cannot pay. This position will ensure continuous process improvement throughout the operation by providing leadership, direction and motivation to the workforce. This position reports to Manager, Account Resolution & Credit
What you’ll do:
- Provide and demonstrate effective leadership in managing their team, ensuring the attainment of goals and performance metrics
- Front line for escalated customer issues and following through to resolution
- Oversee, monitor, develop and guide staff
- Understand the chargeback process and what role it plays in the balance a customer owes us
- Maintain management reporting around defined metrics
- Direct and manage day to day operations of staff as part of the finance department
- Provide regular and ad hoc reporting to management
- Daily monitoring of accounts for suspension
- Monitor delinquent accounts for monthly deactivation
- Coordinate with internal departments to resolve application of cash, credit memos and cancellations of contracts issue.
- Provide feedback and insights into processes on an ongoing basis
How we work
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
What you’ll bring:
- Bachelor's degree from four-year college or university preferred, or 5+ years of progressive Accounts Receivable/Collections experience
- 2+ year experience in finance, collections or customer service; with 1 year of supervisory/management experience preferred
- Proficiency in financial software required, Salesforce experience preferred
- Excellent understanding of ERP systems and flows
- Intermediate proficiency in Microsoft Office Excel and GSuite
- Demonstrate ability to lead, coach, develop effective teams
- Goal setting, organization and follow up
- Strong interpersonal communication skills, working effectively with internal team and willingness to adapt to change
- Results oriented with a positive can-do attitude
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
What the Team is Saying
What We Do
We pioneered the world of digital real estate more than 25 years ago. Today, through our website and mobile apps, we are a trusted guide for consumers, empowering more people to find their way home by breaking down barriers, helping them make the right connections, and creating confidence through expert insights and guidance. For professionals, we are a trusted partner for business growth, offering consumer connections and branding solutions that help them succeed in today's on-demand world.
Why Work With Us
The way home begins with you. With a diverse team of experts alongside you, you’ll help us reach new heights at the forefront of the digital real estate space. Bring your extensive knowledge and deep expertise and collaborate with other passionate visionaries to lead our industry and revolutionize the way people find home, in every form.
Gallery
Realtor.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work in one of our offices, be fully remote or the best of both worlds! (Note: Some positions require that you live within 90 miles of our of office.)
