Allergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionCoordinates resources and sets daily priorities to meet operational objectives.
Accountable for the results of medium-sized routine support or operations teams.
Requires specialized field of knowledge that use their judgment to apply expertise.
To the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
Ensure customer data is uniform, complete, accurate, and compliant.
Create and provide revolving analytical data of call/email patterns, agent efficiency analysis, statistical analysis.
Works with Training and Quality teams to maintain Credentialing knowledgebase.
Works with customers, sales reps, internal departments and BTS when issues arise.
Manages escalations and provides updates to leadership when needed.
Monitors queues/inboxes and directs resources as needed.
Leadership/Teamwork/Communication
Compliance with all Allergan internal requirements and with all applicable regulatory requirements.
• Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.
• Attends meetings with business partners from Customer Operations
• Effectively communicates with all levels of the business
• Provides coaching, training, mentorship, and recommendations to team
Works with HR and ER for employee growth, development and opportunities
Qualifications
2 – 4 years’ experience leading people in a customer service contact center or customer facing environment
• Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, document writing, coaching people)
• Medical Device or Pharmaceutical experience strongly preferred
Bachelor’s degree preferred or a combination of education and relevant experience
Additional InformationApplicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- 2-4 years experience leading people in a customer service contact center or customer-facing environment
- Experience working with Microsoft Office, Outlook, Word, Excel and PowerPoint
- Experience managing and executing continuous improvement projects
- Effective communication skills including presentation, document writing, and coaching
- Ensure customer data is uniform, complete, accurate, and compliant
- Create and provide analytical reporting of call/email patterns and agent efficiency
- Work with Training and Quality teams to maintain credentialing knowledgebase
- Bachelor's degree or combination of education and relevant experience
- Medical device or pharmaceutical experience
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — 401(k) contributions include a dollar-for-dollar match up to 6% plus an additional annual company contribution tied to age and service. Company-paid life insurance and other financial protections further strengthen long-term security.
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Parental & Family Support — Paid leave programs include up to 12 weeks at 100% for parental leave and separate paid caregiver leave, with eligibility after six months where noted. Adoption and surrogacy reimbursements and family-building resources add further support.
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Healthcare Strength — Health coverage begins on day one with medical, dental, vision, mental health, and prescription benefits, and preventive care covered at 100%. Options such as HSAs/FSAs and coverage for spouses/domestic partners and children up to age 26 broaden accessibility.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
