The Role
Supervises retail store operations, drives sales target achievement, maintains high customer-service standards, supports staffing and teamwork, organizes daily shop activities, and ensures adequate stock levels. The role requires collaboration with the Store Manager, employee scheduling and hiring support, customer engagement, and flexibility to work shifts, weekends, and public holidays.
Summary Generated by Built In
Responsibilities:
- Achievement of sales target set.
- Instil a high standard of friendly, professional customer service.
- Work hand in hand with the Store Manager in the employment of high caliber sales staff and the maintenance of adequate staffing levels.
- Implementation of an efficient in-store team work.
- Efficient organization and operation of the shop.
- Maintenance of sufficient stock level at all times.
Education & Experience:
- Minimum SPM with retail manager experience OR Diploma/ Degree in any field.
- Required language(s): Bahasa Melayu, and English.
- Pleasant personality with a strong drive and excellent in communication skills.
- At least 1 year(s) of working experience in the retail / F&B industry.
- Good interpersonal & follow-up skills, adaptable and result-oriented.
- Possess outgoing personality, positive and high energy level.
- Applicants must be Malaysian citizens.
- Able to work shifts, weekends and public holidays.
Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.
Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.
*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.
Skills Required
- Minimum SPM with retail manager experience, or a diploma or degree in any field.
- At least 1 year of experience in the retail or food and beverage industry.
- Fluency in Bahasa Melayu and English.
- Pleasant personality, strong drive, and excellent communication skills.
- Good interpersonal and follow-up skills; adaptable and result-oriented.
- Outgoing personality with a positive and energetic attitude.
- Must be a Malaysian citizen.
- Ability to work shifts, weekends, and public holidays.
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The Company
What We Do
AS Watson Group is an international retail company rooted in Asia and the world’s largest international health and beauty retailer. It operates more than 17,000 offline and online stores under 12 retail brands across 31 markets, offering health, beauty, personal care, wellness, food, electronics and other products. Its purpose is to improve customers’ wellbeing and put smiles on their faces today and tomorrow.
