The Role
Oversee sales, operations, staffing, compliance, and performance across multiple retail districts. Coach Cluster Managers, District Managers, and Area Directors; drive sales initiatives, monitor store execution, support hiring and training, review reports, manage events, and conduct regular store visits. The role requires local and occasional overnight travel, flexible scheduling, and hands-on leadership across retail locations.
Summary Generated by Built In
Job Summary & Responsibilities Preferred Qualifications
* Proven experience in retail management, with a focus on sales, operations, and personnel coaching and development.
* Proficiency in employee work scheduling and HR management.
* Excellent communication, organizational, and problem-solving skills.
* Must be able to travel locally on a regular basis and, when necessary, overnight, to conduct store visits.
* Must have availability to work a full-time schedule which may include evenings, weekends, and holidays as needed.
* Must have strong interpersonal, communication, and organization skills.
* Must be able to endure moderate physical activity; requires handling of
average-weight objects up to 30 pounds or standing for long periods of time.
The Regional Director (RD) is responsible for overseeing multiple districts, managing sales performance, and ensuring operational excellence across a wide region. This role involves coaching, developing, and supporting Cluster Managers (CMs), District Managers (DMs), and Area Directors (ADs), ensuring compliance with company standards, and driving sales initiatives across all locations.
Essential Duties and Responsibilities:
Sales Management
* Oversee and implement MAPs (Motivation, Accountability, Performance) for CMs without an AD, DMs, and ADs, ensuring compliance and execution of sales targets.
* Lead and execute sales, underperformance, and operations training during store visits and group sessions, collaborating with CMs and ADs.
* Support RSM development through shadowing opportunities.
* Plan and execute meetings (RSM Meetings, Underperformers Training, Quarterly All Hands) in collaboration with CMs, DMs, and ADs.
* Monitor daily sales activities and marketing efforts in GroupMe, ensuring tasks are completed and sales updates are shared across teams.
* Communicate daily and weekly sales updates, sales goals, and new initiatives (e.g., Hoopla, PROMO rundown, SPIFs) to all leadership teams.
* Review, communicate, and ensure the execution of new sales items and initiatives.
* Manage event requests, collaborating with partners and marketing teams.
* Monitor and review sales activity reports and portal alerts, ensuring targets are met.
* Coach employees on performance and incentive plans during store visits.
* Maximizing downtime by assigning tasks related to sales, training, and marketing.
* Shadow customer interactions during store visits and intervene as needed.
* Support new hire training, ensuring progress and timeline compliance.
* Oversee Business to Business (B2B) partnerships.
* Lead and execute sales, underperformance, and operations training during store visits and group sessions, collaborating with CMs and ADs.
* Support RSM development through shadowing opportunities.
* Plan and execute meetings (RSM Meetings, Underperformers Training, Quarterly All Hands) in collaboration with CMs, DMs, and ADs.
* Monitor daily sales activities and marketing efforts in GroupMe, ensuring tasks are completed and sales updates are shared across teams.
* Communicate daily and weekly sales updates, sales goals, and new initiatives (e.g., Hoopla, PROMO rundown, SPIFs) to all leadership teams.
* Review, communicate, and ensure the execution of new sales items and initiatives.
* Manage event requests, collaborating with partners and marketing teams.
* Monitor and review sales activity reports and portal alerts, ensuring targets are met.
* Coach employees on performance and incentive plans during store visits.
* Maximizing downtime by assigning tasks related to sales, training, and marketing.
* Shadow customer interactions during store visits and intervene as needed.
* Support new hire training, ensuring progress and timeline compliance.
* Oversee Business to Business (B2B) partnerships.
Operations Management
* Monitor store opening processes and operational trouble ticket resolution.
* Inspect store compliance with operational standards (CPOG, demos, merchandising).
* Monitor and ensure proper cash handling procedures are followed.
* Review operations communications, activity, and compliance across stores.
* Inspect store compliance with operational standards (CPOG, demos, merchandising).
* Monitor and ensure proper cash handling procedures are followed.
* Review operations communications, activity, and compliance across stores.
Personnel Management
* Oversee employee scheduling to ensure adherence to schedules and company policies.
* Oversee staffing, recruitment, and employee performance reviews.
* Oversee staffing, recruitment, and employee performance reviews.
Communication & Reporting
* Conduct store visits to monitor performance, provide coaching, and offer support.
* Prepare weekly agendas, manage after-hours issues, and submit expense reports.
* Recognize employee achievements and ensure consistent employee engagement.
* Prepare weekly agendas, manage after-hours issues, and submit expense reports.
* Recognize employee achievements and ensure consistent employee engagement.
Qualifications
* Proven experience in retail management, with a focus on sales, operations, and personnel coaching and development.
* Proficiency in employee work scheduling and HR management.
* Excellent communication, organizational, and problem-solving skills.
Requirements
* Must be able to travel locally on a regular basis and, when necessary, overnight, to conduct store visits.
* Must have availability to work a full-time schedule which may include evenings, weekends, and holidays as needed.
* Must have strong interpersonal, communication, and organization skills.
* Must be able to endure moderate physical activity; requires handling of
average-weight objects up to 30 pounds or standing for long periods of time.
Job Type: Full-time
Salary: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 1 year (Preferred)
- Retail sales: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: On the road
Skills Required
- Proven experience in retail management focused on sales, operations, and personnel coaching and development
- Proficiency in employee work scheduling and HR management
- Strong communication, organizational, interpersonal, and problem-solving skills
- Ability to travel locally on a regular basis and overnight when necessary for store visits
- Availability to work full-time, including evenings, weekends, and holidays as needed
- Ability to perform moderate physical activity, handle objects up to 30 pounds, and stand for long periods
- High school diploma or equivalent
- At least one year of management experience
- At least one year of retail sales experience
- Spanish language proficiency
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The Company
What We Do
Since its start in 2015, Sun Com Mobile has grown consistently to the present day. Based in Sugar Land, Texas, we now own and operate more than 400 locations across 13 states in the U.S. We proudly serve customers the best deals throughout the wireless network. As the #1 Cricket Wireless Authorized Retailer of 2022 and 2023, we take pride in being regarded as one of the most reliable Authorized Retailers of Cricket Wireless.
