About Us
We are a leading authorized retailer for Cricket Wireless operating multiple retail locations and focused on delivering affordable wireless services with exceptional customer experience. Our team is committed to operational excellence, data-driven decision making, and providing strong growth opportunities for our employees.
Position Overview
The Operations Analyst will support the leadership team by analyzing operational performance across retail locations, identifying improvement opportunities, and helping implement processes that drive sales growth, efficiency, and profitability. This role combines data analysis, reporting, and operational strategy to support a growing multi-store wireless retail business.
Key Responsibilities
-Analyze store performance metrics including sales, activations, upgrades, accessory attachment, and inventory
-Build and maintain weekly and monthly operational reports and dashboards
-Identify trends and operational issues and provide actionable recommendations
-Support forecasting and planning for inventory, staffing, and promotions
-Work with store leadership to improve sales performance and operational compliance
-Monitor KPIs and develop performance scorecards for store managers
-Assist in evaluating new store opportunities, operational initiatives, and process improvements
-Coordinate cross-department reporting between operations, sales, and finance
Qualifications
-Bachelor's degree in Business, Finance, Economics, Data Analytics, or related field
-2--5 years experience in operations analysis, retail analytics, or business intelligence
-Strong proficiency in Excel / Google Sheets (pivot tables, modeling, dashboards)
-Experience with data visualization tools (Power BI, Tableau, or similar) preferred
-Ability to translate complex data into clear business insights
-Strong communication skills and ability to work with retail leadership teams
-Retail, telecom, or multi-unit operations experience is a plus
What We Offer
-Competitive salary + performance bonus
-Health benefits
-Career growth opportunities in a fast-growing wireless retail organization
-Collaborative, data-driven culture
Ideal Candidate
The ideal candidate is analytical, detail-oriented, and excited about improving performance across a multi-store retail operation through data, insights, and process improvement.
The position is 100% in office at our Sugar Land, TX headquarters.
Skills Required
- Bachelor's degree in Business, Finance, Economics, Data Analytics or related field
- 2-5 years experience in operations analysis, retail analytics or business intelligence
- Strong proficiency in Excel / Google Sheets
- Experience with data visualization tools (Power BI, Tableau)
What We Do
Since its start in 2015, Sun Com Mobile has grown consistently to the present day. Based in Sugar Land, Texas, we now own and operate more than 400 locations across 13 states in the U.S. We proudly serve customers the best deals throughout the wireless network. As the #1 Cricket Wireless Authorized Retailer of 2022 and 2023, we take pride in being regarded as one of the most reliable Authorized Retailers of Cricket Wireless.
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