Summit Operations Coordinator

Department: Marketing

Team: Global Conference Programming 

Location: London

Position type: Permanent, Full-Time and Hybrid working (2-3 days in the office) 

What the hiring manager says

This role provides the opportunity to join the team that plans develops and delivers the conference programming at the world’s largest connectivity event, MWC Barcelona, as well as other events spread across the globe. Events are by their nature full of hard deadlines, and we often work at a fast pace both in the lead up and on site at events. 

The team works very closely together, and teamwork is critical when onsite at events, due to the demands inherent in live productions. A positive can-do attitude and good interpersonal skills are therefore crucial, along with excellent organisational skills and calmness under pressure.

Alizeh Abbas, Director, Global Conference Programming 

About the Team

The Global Conference Programming Team is responsible for researching, creating, and delivering compelling agendas for 8 to 10 industry leading events around the world, annually. Events range from 200 up to over 100,000 attendees. The complexity and expectations of these events vary, but one constant remains; the successful delivery of these events is critical to the experience of attendees, exhibitors, and speakers alike.

As a key player in the GSMA's premium portfolio of global events, the Global Conference Programming Team shapes the narrative and purpose of each event. We are responsible for crafting a clear and engaging storyline that resonates with diverse audiences while curating a lineup of world-class speakers. This ensures that each event not only delivers value but is also positioned as an unmissable opportunity within the industry.

The team dynamic varies depending on the event size, ranging from small, tight-knit groups to large teams of 30 to 40 people for large-scale events. Collaboration, creativity, and attention to detail are at the heart of everything we do.

About the role

This role sits within the Global Conference Programming team and will act as a key bridge between Global Conference Programming and the Technology Marketing team, which leads the curation of GSMA Summits across the MWC event portfolio.

The Summit Operations Coordinator will play a central role in supporting the smooth planning and delivery of summit and conference programming across multiple events throughout the year. Working closely with team leads across Technology Marketing, Global Conference Programming, and Production, the role will help facilitate the development of seamless agendas and ensure alignment across all stakeholders.

Key responsibilities will include supporting content leads in tracking progress against event timelines and deadlines, reporting on programme and speaker status, managing speaker logistics and communications, overseeing Content Management Systems (CMS) across events, coordinating speaker enquiries, and providing operational support before, during, and after events.

This is a hands-on role suited to someone who is highly organised, detail-oriented, and confident managing multiple workstreams in a fast-paced environment. The ideal candidate will have strong organisational and administrative skills, excellent communication abilities, and enjoy working as part of a collaborative team that delivers high-quality events while maintaining a positive and supportive culture.

About You

• You are highly organised, detail-oriented, and comfortable coordinating multiple workstreams across several events at the same time.

• You use good judgement and critical thinking to understand what is being asked, clarify priorities, and identify issues before they become problems.

• You are confident working with multiple stakeholders (in our case these, similar/analogous experience is fine: across Marketing, Conference Programming, Production, Technology Marketing, and external speakers or partners)

• You communicate clearly and proactively, keeping people informed on progress, risks, deadlines, and next steps.

• You are comfortable managing deadlines in a fast-paced environment and can remain calm, practical, and solutions-focused under pressure.

• You are confident using project management and collaboration tooling to track and manage progress. 

• You have strong data and reporting discipline, with the ability to maintain accurate programme information and turn status updates into clear, useful summaries.

• You are comfortable challenging constructively, asking clarifying questions, and escalating issues appropriately when timelines, information, or decisions are at risk.

• You enjoy working as part of a collaborative team and understand the importance of teamwork, flexibility, and a positive attitude during live event delivery.

• Experience supporting conferences, summits, speaker logistics, event operations, or content delivery would be beneficial but is not essential if you feel you have the majority of the other skills.

About your skills

1.     Communication 

2.     Agility

3.     Project Management 

4.     Teamwork 

5.     Stakeholder Management 

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [email protected] with your request. 

Contract type

Worker type

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.