The Role
The intern will support Customer Success operations through data management, process improvement, and internal documentation while collaborating with teams.
Summary Generated by Built In
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
We are seeking an enthusiastic and motivated Intern to join our dynamic team at FreedomPay. This internship will provide you with hands-on experience in the payments technology industry, helping to develop and enhance innovative solutions. The ideal candidate is a proactive problem-solver with a passion for technology and a keen interest in the fintech space.
Internship Overview
- FreedomPay is seeking a Customer Success Intern to join our Customer Success team for the summer. This paid internship offers hands-on experience supporting the internal operations, processes, and systems that enable our Customer Success organization to scale and operate efficiently. This role is focused on internal support, documentation, reporting, and process improvement. The intern will work onsite four days per week and be fully embedded with the Customer Success team, contributing to meaningful, real business initiatives.
Job Responsibilities
- Support internal Customer Success operations through data cleanup, organization, and reporting
- Assist with maintaining and improving internal tools, trackers, and dashboards
- Help document and streamline internal processes, workflows, and standard operating procedures
- Analyze trends in internal requests, tickets, or workflows and summarize insights for the team
- Create internal templates, checklists, and quick-reference guides to reduce team inefficiencies
- Participate in team meetings and collaborate with cross-functional partners such as Support and Operations
- Take ownership of assigned projects and deliver clear, well-documented outcomes
- Other tasks as assigned
Qualifications
- Currently pursuing a bachelor’s degree in Business, Operations, Information Systems, Communications, or a related field
- Strong attention to detail and organizational skills
- Comfortable working with spreadsheets, documentation, and basic data analysis
- Ability to follow defined processes while identifying opportunities for improvement
- Strong written communication skills
- Curious, proactive, and eager to learn in a fast-paced, team-oriented environment
- Interest in Customer Success, SaaS, fintech, or technology operations
- Ability to work onsite four days per week in Philadelphia
Top Skills
Data Analysis
Documentation
Spreadsheets
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The Company
What We Do
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
