Mortgage & Equity Servicing is responsible for supporting Navy Federal members throughout their homeownership experience. Our mission is to provide an exceptional homeownership experience for our members through quality service, education, and innovation. The organization’s vision is to be a trusted advocate for our members throughout the homeownership lifecycle, providing exceptional service and support.
The Summer Associate will play a key role to organize, facilitate, and coordinate small to large scope initiatives from inception through implementation, with the support of Program/Project manager and/or leadership. Work with stakeholders to plan, measure, deploy action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, and presentations to business partners and leadership. Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models. This role would support execution of Servicing Modernization strategic efforts.
The Summer Associate Program is a 12-week internship beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. Applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.
ResponsibilitiesAssist with the development, planning and delivery of solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
Partner with senior staff to provide strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
Serve on teams and task groups for projects/initiatives with the business unit &/or across the organization
Coordinate the planning, scheduling, budgeting, and resourcing or projects to scope, identify risk exposure and remediation of non-compliance to standards
Prepare basic project plans, proposals, schedules, communications, and resource impacts and staff requirements
Provide operational dashboards with project progress, resource allocation, and communication status
Participate in regular project reviews to assess business alignment and identify areas for improvement
Participate in benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors
Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to business services/or operation/or member service areas based on practice and precedent
Identify and collaborate with various levels of staff to accomplish basic tasks/assignments and recommend basic process improvements to team and /or management
Schedule as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve basic operation strategies for the branch
Monitor key performance indicators, determine gaps in performance metrics, and execute change management techniques for efficiency/quality improvements to basic processes
Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
Partner with senior staff to provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
Implement operational objectives and goals that align with division, department and corporate strategies
Compile, research, and analyze trends in support of projects and initiatives
Contribute to the change management required for implementation of solutions and track measures of success for ensuring new solutions are embraced
Identify common operational, training, and service/products goals and create opportunities to join forces across the organization
Ensure consistent, appropriate and fluid communication across the organization
Perform other duties as assigned
Must be currently enrolled in an undergraduate (Bachelor’s) in Business Administration, Management, or related field
Working knowledge of project/process improvement/change management methodologies
Exposure to Agile methodologies/principles (Scrum, XP, Lean etc.)
Experience in using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
Advanced in the use of PCs and software applications
Ability to manage multiple activities simultaneously and achieve desired results
Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
Effective research, analytical, and problem solving skills
Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
Advanced organizational, and planning and time management skills
Effective skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures
Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
Desired Qualifications
Experience in researching and analyzing data, processes and trends, familiarity with reporting and analytics methodologies and/or related tools, advanced spreadsheet and presentation software skills, relationship building skills, planning and time management skills, initiative, innovative thinking and problem solving
Additional Information
Hours:
- Monday – Friday, 8:00AM - 4:30 PM CT
Locations:
- 820 Follin Lane, Vienna, VA 22180
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Currently enrolled in an undergraduate bachelor's degree program in Business Administration, Management, or a related field
- Anticipated graduation date of December 2027 or later
- Working knowledge of project, process improvement, and change management methodologies
- Exposure to Agile methodologies and principles, including Scrum, XP, or Lean
- Experience using change management tools such as change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, and content development
- Advanced proficiency with PCs and software applications
- Ability to manage multiple activities simultaneously and achieve desired results
- Effective communication and interpersonal skills when interacting with staff, management, vendors, and members
- Effective research, analytical, and problem-solving skills
- Advanced verbal, written, and interpersonal communication skills, including presenting findings and conclusions
- Advanced organizational, planning, and time-management skills
- Ability to interpret, apply, and explain written and oral regulations, instructions, operations, products, and procedures
- Bachelor's degree in Business Administration, Management, or a related field, or equivalent combination of education, training, and experience
- Experience researching and analyzing data, processes, and trends
- Familiarity with reporting and analytics methodologies or related tools
- Advanced spreadsheet and presentation software skills
- Relationship-building skills, planning and time-management skills, initiative, innovative thinking, and problem-solving skills
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
