Recognized as a Milwaukee Journal Sentinel Top Workplace for 15 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Award-Winning Internship ProgramWe’re proud to be named to the RISE Professionals Elite 50 Internships List, a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful, high-impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more. Our internship program offers students a dynamic opportunity to gain hands-on experience, build valuable relationships, and develop essential skills while contributing to projects that support our mission and values. From day one, interns are empowered to make meaningful contributions and participate in professional development programming designed to prepare them for future success.
Job SummaryThe Customer Experience Intern supports West Bend's Customer Experience team by analyzing customer feedback, policy data, and digital experience insights to help improve policyholder and agent experiences. This role assists with Voice of Customer (VoC) reporting, customer journey measurement, customer experience initiatives, and data storytelling. The intern will gain hands-on experience using survey platforms, Power BI, Databricks, and Google Analytics to identify trends, uncover opportunities, and transform data into actionable insights that support customer-focused business decisions.
Work LocationThis position is an in-office role located in West Bend, WI. No remote opportunities for this position are available at this time.
Responsibilities & Qualifications
Key Responsibilities
- Assist in collecting, preparing, and analyzing customer feedback, policy data, and web analytics.
- Build and maintain reports and dashboards using Power BI and Databricks to support customer experience initiatives.
- Identify trends and opportunities within customer data and help translate findings into actionable business recommendations.
- Support the development and maintenance of customer personas, and journeys maps.
- Assist with monitoring and evaluating policyholder and agent portal digital experience performance.
- Support Voice of Customer programs through survey creation, administration, and insight generation.
- Partner with Customer Experience Specialists and business teams on projects focused on improving customer satisfaction, loyalty, and ease of doing business.
- Contribute to presentations and communications that help leaders understand customer needs and business opportunities.
Preferred Experience and Skills
- Ability to analyze data and communicate findings through storytelling and presentations.
- Written and verbal communication skills.
- Attention to detail with organizational skills.
- Demonstrates initiative, problem-solving ability, and a willingness to learn.
- Possible Experience with or coursework involving:
- Survey Vendors (Ex. InMoment, Qualtrics)
- Google Analytics
- Power BI
- Databricks
- Excel
- Data visualization tools
Preferred Education and Training
- Pursuing a degree in Data Analytics, Business Analytics, Customer Experience, Marketing, or a related field.
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
Skills Required
- Ability to analyze data and communicate findings through storytelling and presentations
- Written and verbal communication skills
- Attention to detail and organizational skills
- Initiative and problem-solving ability
- Willingness to learn
- Experience with or coursework involving survey vendors such as InMoment or Qualtrics
- Experience with or coursework involving Google Analytics
- Experience with or coursework involving Power BI
- Experience with or coursework involving Databricks
- Experience with or coursework involving Excel
- Experience with or coursework involving data visualization tools
- Pursuing a degree in Data Analytics, Business Analytics, Customer Experience, Marketing, or a related field
What We Do
We're hiring at West Bend! Check out our careers page on our website for updated listings. Since 1894, West Bend Mutual Insurance has come to stand for excellence through the use of innovative insurance products, steady growth, and financial stability offering property/casualty insurance for homes, autos, businesses and personal property. This reputation for excellence is recognized not only by our policyholders, but by the insurance industry itself. West Bend has been rated A (Excellent) or better by A.M. Best since 1971. West Bend is also consistently ranked at the top by thousands of insurance agents nationwide in an ease-of-doing-business survey conducted annually by Deep Customer Connections, Inc. Over a hundred years ago, a fire roared through the city of West Bend, WI. This tragedy was one of the worst for our community and touched the lives of many people. Because of that fire, our company was formed. And even then, we began to show that something good can come from something bad. Over time, people have come to expect this of us. To call with problems and leave with solutions. As time passes, things change. But not our reason for being. At the core of everything we do lies a simple premise. A sincere desire to help our customers through problems and adversity. To make sure that positives come from negative situations. To step up when you need us. To do the right thing. The worst brings out our best.® That's The Silver Lining.
