Success Manager (all genders)

Posted 7 Days Ago
Be an Early Applicant
Hiring Remotely in Germany
Remote
1-3 Years Experience
eCommerce • Retail
The Role
Success Manager role at Tradebyte within the Zalando Group. Responsibilities include building long-term customer relationships, analyzing customer potential, and driving marketplace features and services for international brands.
Summary Generated by Built In
ABOUT THE ROLE & THE TEAM

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

  • You will work directly with the fashion e-commerce industry's big players, but also help emerging marketplaces scale their business from the very beginning

  • You are the direct contact for cooperation, collaboration and further development with international brands, market compatibility and administration

  • You are the first point of contact for our customers with general & sales issues

  • You are the connecting piece between the internal departments, the brands, marketplaces and platforms

  • You steer the TB.One-related feature and services portfolio of your marketplaces

  • You drive the rollout of new marketplace features and enable sales and success managers to sell them accordingly

  • You’re the marketplace expert and consult brands and their success managers on how to sell successfully

  • You practice active success management based on commercial metrics

  • You create KPI dashboards and quarterly business reports and present them to your customers

WE WOULD LOVE TO MEET YOU IF

  • You have a degree or training in the commercial area

  • Ideally, you already gathered first experiences in fashion, sales and/or e-commerce

  • You're keen on understanding more about technical processes (supply-chain and data feeds)

  • You create commercial insights by using sales data

  • Customer Relationship Management is your strength and you enjoy building long-term customer relationships

  • You proactively analyse the further potential for the customer and support them becoming even more successful

  • Whether you speak to customers or the managing director, you always convince with strong communication and presentation skills

  • Your way of working is result-oriented and independent and you are focused on entrepreneurial thinking and acting

  • You are fluent in spoken and written English

WHAT YOU CAN EXPECT FROM US

  • You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment

  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)

  • You’ll be given various learning and development opportunities to enhance your professional development

  • Flexible working hours, home office options within Germany or UK.

  • 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years

  • We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station

  • Access to additional German or English classes to improve your language skills

  • Visa support for our foreign employees 

  • A variety of health offers to support your well-being, as well as free beverages and fruits

#LI-Hybrid

The Company
HQ: Berlin
10,000 Employees
On-site Workplace
Year Founded: 2008

What We Do

Welcome to Zalando. Here’s some key info about us:

Our position and vision:
- We’re Europe’s leading online platform for fashion and lifestyle
- Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty
- Our vision is to become The Starting Point For Fashion.

Our offering:
- Our assortment of international brands ranges from world-famous names to local labels
- Our platform is a one-stop fashion destination for inspiration, innovation, and interaction
- As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand.
- Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs.

Our beliefs:
- Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I
- We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.

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