About the Opportunity
Job Summary
The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team’s portfolio to deliver on Northeastern’s values around experiential learning. The Success Manager reports to the Program & Relationship Manager.
Key Responsibilities & Accountabilities
Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources
Work with the instructional support team to facilitate learner engagement
Develop and implement communication and engagement plans for learners
Organize and attend live sessions and assist with delivery as needed
Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to the program manager
Assist with course registration and manage student orientation
Minimum Qualifications
Bachelor’s degree
Two to four years of student support and/or operations management experience
Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders
Strong organizational, problem-solving, administrative, and time management skills
Ability to analyze, synthesize, and summarize data
Demonstrated strong business writing and project management skills
Experience working in a highly collaborative environment and promoting a teamwork mentality
Required Documents
Please upload your Resume and Cover Letter
Position Type
Student ServicesAdditional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
107SExpected Hiring Range:
$53,615.00 - $75,728.75With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Skills Required
- Bachelor's degree
- Two to four years of student support and/or operations management experience
- Highly developed people skills and ability to communicate effectively in writing and verbally with broad stakeholders
- Strong organizational, problem-solving, administrative, and time management skills
- Ability to analyze, synthesize, and summarize data
- Demonstrated strong business writing and project management skills
- Experience working in a highly collaborative environment and promoting a teamwork mentality
- Resume and Cover Letter (required documents)
Northeastern University Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northeastern University and has not been reviewed or approved by Northeastern University.
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Leave & Time Off Breadth — Paid time off is described as extensive, including 22–26 vacation days, 12 sick days, 13 holidays, and paid parental leave for birth/adoption. Additional paid leave is also outlined, including up to 26 weeks of paid medical leave and up to 12 weeks of paid family leave for eligible employees.
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Retirement Support — Retirement support is positioned as a standout, with an employer contribution described as 10% when an employee contributes 5%, alongside immediate vesting once eligible. This is presented as unusually generous relative to typical employer retirement offerings.
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Parental & Family Support — Family-oriented benefits are emphasized through tuition assistance for employees and dependents and access to backup childcare and family-care resources. Tuition remission/discount structures are highlighted as a major value driver, especially for employees with children and for long-tenured staff.
Northeastern University Insights
What We Do
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. We integrate classroom study with opportunities for professional work, research, service, and global learning in more than 100 countries. The same spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability. Northeastern offers a comprehensive array of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools, and select graduate programs at campuses in Boston, Charlotte, N.C., San Francisco Bay Area, Seattle, and Toronto. Campuses in Burlington, MA, and Nahant, MA, are home to research institutes for homeland security and coastal sustainability, respectively
