SUMMARY OF PRIMARY FUNCTION
The Substitute Receptionist serves as the first point of contact for clients, visitors, partners, and staff. This position provides administrative and customer service support to ensure efficient office operations during periods of employee absence, leave, vacation, training, or increased workload. The Substitute Receptionist represents the organization in a professional, courteous, and respectful manner while maintaining confidentiality and delivering excellent customer service.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Greet clients, visitors, and staff in a friendly and professional manner.
- Answer, screen, and direct incoming telephone calls.
- Provide accurate information regarding agency programs, services, and office procedures.
- Receive and distribute mail, packages, and deliveries.
- Assist with office security procedures as applicable.
- Operate standard office equipment including computers, copiers, printers, scanners, and multi-line telephone systems.
- Respond appropriately to client inquiries and refer individuals to the appropriate staff member, department, or program.
- Support administrative staff with clerical projects as assigned.
- Follow all agency policies and procedures regarding confidentiality, data privacy, and customer service.
- Perform other duties as assigned.
MINIMUM REQUIREMENTS
- High school diploma or GED.
- Strong verbal and written communication skills.
- Ability to operate standard office equipment.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work independently while managing multiple tasks and priorities.
- Excellent customer service and interpersonal skills.
Tri-Valley is a non-profit community action agency. We believe in the value of all human beings. It is that belief that drives our efforts to identify needs, seek resources and provide opportunities for people to thrive.
Our work is committed to strengthening our communities so that its citizens have better places to live, work, worship and enjoy.
The mission of Tri-Valley Opportunity Council, Inc. is to provide opportunities to improve the quality of life for people and communities.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 218-281-0536 or [email protected].
Application Deadline: Until Filled
Employee Type: Regular Substitute
Hours per Week: As Needed
Shift Schedule: As Needed
Service Area Coverage: Crookston, MN
Benefits: 401K/Roth, and ESST
If any questions about the position, please contact: Anne Aubol, [email protected]
Skills Required
- High school diploma or GED
- Strong verbal and written communication skills
- Ability to operate standard office equipment
- Strong organizational skills and attention to detail
- Ability to maintain confidentiality and handle sensitive information
- Ability to work independently while managing multiple tasks and priorities
- Excellent customer service and interpersonal skills
What We Do
Tri-Valley Opportunity Council, Inc. is a nonprofit community action agency headquartered in Crookston, Minnesota. Its mission is to provide opportunities that improve quality of life for people and communities. Serving Minnesota and North Dakota, it offers specialized programs for seniors, migrant and seasonal farm workers, families needing child care, and rural transportation customers, alongside broader community-support services through education and assistance initiatives.
