Substantiated Repairs and Operations Leader

Job Description SummaryThe Substantiated Repairs and Operations Leader serves as the functional owner for substantiated repair licensing across the CFM and GE MRO network. This role drives end-to-end licensing processes, leads cross-functional project teams, and applies strong technical and analytical skills to improve quality, speed, and consistency using FLIGHT DECK fundamentals. The leader will partner closely with product lines, repair network leadership, and customers to ensure safe, compliant, and efficient access to GE and CFM intellectual property.

Job Description

The Customer Experience – Repair Licensing team is seeking a Substantiated Repairs and Operations Leader with strong technical expertise and a demonstrated track record of process development and continuous improvement, leveraging FLIGHT DECK fundamentals.

In this role, you will serve as the functional owner for substantiated repair licenses, responsible for the end-to-end execution of customer license requests and ongoing enhancement of associated processes. You will lead cross-functional project teams, applying your technical and analytical skills to develop solutions that align with business strategies and support the global MRO network.

You will also help define and improve business procedures, standards, and best practices, with a focus on enhancing team quality, efficiency, and effectiveness while ensuring compliance and a strong customer experience.

Roles and Responsibilities:

• Own the end-to-end licensing process for substantiated component repairs for CFM and GE MRO partners, from initial request vetting through invoicing and auditing.
• Drive continuous improvement initiatives for repair licensing processes, from customer request intake through agreement auditing, using FLIGHT DECK tools and standard work.
• Apply structured problem-solving, leveraging FLIGHT DECK tools to resolve issues and escalate appropriately when needed.
• Develop and manage key performance metrics to actively monitor repair requests, cycle times, and outcomes, in collaboration with team members.
• Partner with the FLIGHT DECK leader and team members to design and refine SFDC dashboards and reports that provide clear visibility to KPIs and process performance.
• Influence current and future repair strategies for CFM and GE product lines by building strong partnerships with product line teams and providing insights from license activity and data.
• Collaborate with CFM and GE repair network leadership on capacity planning and sourcing strategy across internal and external MRO sites.
• Execute licensing policies and strategies by leveraging cross-functional networks to accurately grant and manage intellectual property access across the global MRO network.
• Use technical judgment to solve complex daily problems, leading project teams to deliver solutions that support product lines and customer needs.
• Apply analytical and commercial thinking to support pricing decisions and understand customer and business impact.
• Train and develop contractor resources responsible for processing SFDC requests, conducting preliminary evaluations, and performing analyses.
• Support additional licensing functions as needed and as assigned.
• Foster a positive, inclusive, and collaborative team environment, aligned with GE Aerospace values.

Required Qualifications:

• Bachelor’s degree in Engineering or Business Administration.
• Minimum of 5 years of experience in a technical role, preferably within a repair station environment (FAR-145), repair engineering, or technology development.

Desired Characteristics:

• Ability to operate in a fast-paced, dynamic environment, managing multiple priorities and stakeholders.
• Strong strategic thinking skills, including the ability to segment markets, identify opportunities, and champion action plans to achieve strategic goals.
• Technical knowledge of engine hardware and component repair in a shop or MRO environment.
• Willingness to travel to support audits, customer engagements, and other business needs as required.
• Demonstrated experience with FLIGHT DECK deployment and process improvement initiatives.
• Proven project management skills, including workload prioritization and on-time delivery.
• Experience leading cross-functional project teams and driving alignment across multiple stakeholders.
• Prior customer-facing experience, ideally with MRO providers or airlines.

The base pay range for this position is $126,000.00 - $168,000.00 USD annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan.  This posting is expected to close on April 26, 2026

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

#LI-Remote - This is a remote position