Subscriptions Operations Executive

Subscriptions Operations is responsible for the end-to-end fulfilment of all of Future's customer journeys. We are responsible for every practical aspect of the propositions our marketing and product teams put in front of the customer. From the creation of the initial offers, to the charging frequencies through the practical fulfilment to the back end accounting, we ensure all works as it should.

Reporting to the Subscriptions Operations Manager, you will be the key point of contact for our marketing teams and be responsible for the consumption and uploading of all pricing information to the business fulfilment systems. You will also be instrumental in the streamlining and improvement of these processes contributing to the continuous improvement of our operational processes and integrations.

• Primary operational point of contact to execute the upload of all subscription pricing information to the fulfilment systems.
• Execute data ingestion and transformation activities from across the business.
• Primary liaison point for the marketing teams when configuring pricing/billing structures for all print and digital subscription campaigns.
• Contribute to the design and execution of pricing and billing workflows to align with business strategy.

• Experience in subscription operations in a media, publishing, or a recurring revenue business.

• Experience working with subscription management systems or other ERPs and an understanding of print and digital subscription workflows.

• Attention to detail with the ability to think analytically and work methodically.

• Project management skills

• Experience with ticket management and work management tools

The expected range for this role is £26,500 - £30,000

This is a Hybrid role from our London Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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