The Role
Owns SaaS subscription operations, including setup accuracy, plan changes, renewals, sales tax, payment recovery, and Stripe-to-NetSuite reconciliation. Monitors failed payments, resolves transaction and deferred revenue discrepancies, supports month-end close, maintains system integrations and SOPs, and partners with Sales, Finance, Customer Success, and Operations to improve recurring revenue workflows.
Summary Generated by Built In
The Subscription Manager owns the day-to-day operational health of the company’s SaaS subscription book. This role partners with the Sales team and Customer Success to verify terms accuracy at setup, monitor auto-pay activity, and reconcile Stripe to NetSuite. As the SaaS book grows, this role becomes the financial control point ensuring subscription revenue is accurate, recoverable, and reconciled. The ideal candidate is systems-fluent (Stripe, Salesforce, NetSuite), detail-oriented, and comfortable working independently across sales and finance.
Key Responsibilities:
- Subscription Lifecycle Management
- Verify terms accuracy on all new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce
- Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations
- Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite
- Maintain documentation of subscription configurations, pricing logic, and exception handling
- Partner with Sales to coordinate renewal cycles and surface concerns early
- Manage sales tax accuracy across the various states we operate in
- Auto-Pay Monitoring & Recovery
- Monitor auto-pay activity daily; identify failed transactions and initiate recovery cadence per established policy
- Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues
- Track recovery rates and escalate persistent failures or chronic issues to Finance leadership
- Stripe-to-NetSuite Reconciliation
- Perform monthly reconciliation between Stripe transaction activity and NetSuite revenue and AR balances
- Investigate and resolve discrepancies between Stripe and NetSuite; document root causes and corrective actions
- Maintain integration health between Salesforce, Stripe, and NetSuite; flag automation breaks or sync issues to Finance and IT
- Reconcile deferred revenue between Stripe and NetSuite
- Support month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book
- Cross-Functional Coordination & Continuous Improvement
- Partner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements
- Surface trends, risks, and recurring issues in the subscription book to Finance leadership with recommendations
- Identify opportunities to automate manual subscription operations workflows; propose AI-enabled improvements where appropriate
- Develop and maintain SOPs for subscription operations to support process consistency and onboarding
Requirements
Required Qualifications:
- Associate degree in Finance, Accounting, Business, or a related field
- 3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role
- Working proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas)
- Strong attention to detail, accuracy, and documentation discipline
- Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies
- Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the business
Preferred Qualifications:
- Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting
- Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems
- Background in SaaS, recurring revenue, or subscription billing environments
- Comfort using AI / LLM-based tools to accelerate analytical and operational workflows
- Working knowledge of ASC 606 Revenue Recognition
Benefits
- Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
- Weekly engagement activities with prizes that are up to Php 3,000
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Skills Required
- Associate degree in Finance, Accounting, Business, or a related field
- 3-5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role
- Working proficiency in Microsoft Excel, including sorting, filtering, pivot tables, formulas, data analysis, and reconciliation
- Strong attention to detail, accuracy, and documentation discipline
- Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies
- Effective time-management and organizational skills for managing recurring cycles and competing priorities
- Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting
- Strong working fluency with NetSuite and Salesforce, including reconciling subscription activity across both systems
- Background in SaaS, recurring revenue, or subscription billing environments
- Comfort using AI or LLM-based tools to accelerate analytical and operational workflows
- Working knowledge of ASC 606 Revenue Recognition
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The Company
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
