Pay Range: $15.25/hour-$20.00/hour
Position Purpose:
The Subrogation Support Representative provides essential operational assistance to the Subrogation Department, its clients, and consumers under direct supervision. This role involves processing information in compliance with laws, regulations, and client guidelines to ensure appropriate actions on behalf of consumers and accurate communication with clients and internal departments. *This position is hybrid at our Bloomington, IL office.*
Essential Functions and Responsibilities:
- Set up and maintain subrogation files, ensuring all required documentation is accurately recorded.
- Process inbound correspondence by indexing and determining appropriate actions.
- Retrieve necessary documentation directly from client systems.
- Accurately enter data for new file placements.
- Process and update claims as needed.
- Apply knowledge of Afni and client-specific guidelines to make informed decisions and exercise sound judgment in all tasks.
- Respond promptly and effectively to internal collector or coach requests.
- Utilize all relevant software and division-specific applications to track and record customer/client activities efficiently and accurately.
Minimum Job Requirements:
- High school diploma or GED required; some college coursework preferred.
- Prior administrative experience, especially in insurance or legal industries, is a plus.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with claims systems like E-Subro Hub is preferred.
- Strong verbal and written communication skills.
- Ability to prioritize and multitask with excellent attention to detail.
Skills Required
- High school diploma or GED
- Some college coursework
- Prior administrative experience, especially in insurance or legal industries
- Proficiency with Microsoft Office Suite
- Familiarity with claims systems like E-Subro Hub
- Strong verbal and written communication skills
- Ability to prioritize and multitask with excellent attention to detail
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
-
Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
-
Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
-
Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
