Entrata is actively seeking a Submeter Operations Analyst to join our ResidentUtility team. In this pivotal role, you will collaborate with a diverse portfolio of multifamily housing clients, leading the collection of meter readings in conjunction with our utility billing product. The ideal candidate will excel in maintaining seamless communication with both the utility billing and utility account management teams, while demonstrating an unwavering commitment to providing exceptional support for client requests. This position requires a subject matter expert with a strong foundation in project management, where proactive initiative-taking is crucial for the success of submeter operations. As a key player in our team, your expertise will significantly contribute to elevating our standards and exceeding client expectations
Responsibilities
Accurately record daily & monthly meter reads for all submetered properties by specific predetermined dates
Perform a quality check on all first month billing properties to ensure accuracy of the initial read upload
Coordinate the setup, transfer, meter configurations, testing and documentation of new and transferred submetered properties
Complete daily research requests raised by utility billing specialists, utility management specialists, and implementation team members.
Weekly calls with our submetering partner, Vitality, to ensure seamless meter maintenance and installations
Address completion of submetering maintenance and installs to make necessary billing adjustments.
Understand and manage compatibility of submeter systems with Entrata.
Work closely with the implementation team to identify and address potential issues early in the process such as incompatible systems or poor meter health
Assist in the development and implementation of new meter processes and best practices
Coordinate with Utility Service Managers to identify and fulfill on client needs related to submetering
Assisting team members, as needed, to fulfill their job duties
Accountability for meeting department metrics and KPI’s
Minimum Qualifications
2+ years of related experience is required in advanced analytics and reporting.
Mid-Advanced computer skills and experience with Google Suite, specifically Google Sheets
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills with attention to detail
Self-motivated with or without supervision; a healthy desire to constantly succeed
Ability to deliver quality results with strict deadlines
Organizational skills needed to prioritize and manage multiple tasks simultaneously, balance workload to achieve optimal results
Ability to work well with others in a team setting
Ability to adapt to new technologies and software updates quickly
Preferred Qualifications
Proficient in using utility billing software, preferably Entrata
Familiarity with submetering regulations and industry standards
Certification in utility billing or related field.
Project management skills for overseeing submeter installations and maintenance.
What We Do
Founded in 2003, Entrata® is the only comprehensive property management software provider with a single-login, open-access platform. Offering a wide variety of online tools including websites, mobile apps, payments, lease signing, accounting, and resident management, the Entrata platform currently serves more than 20,000 apartment communities nationwide. Entrata’s open API and superior selection of third-party integrations offer management companies the freedom to choose the technology and software that best fit their needs.
