The Role
Provides expert knowledge of travel destinations, products, and services to support sales and other teams. Develops training, workshops, destination content, and marketing materials; advises on complex itineraries and high-value sales; contributes to product development and market research; and maintains relationships with travel suppliers and industry partners. Stays informed about travel trends, advisories, safety concerns, and customer preferences.
Summary Generated by Built In
About BookMyTourNow:
BookMyTourNow is a dynamic and rapidly growing travel agency dedicated to crafting personalized and unforgettable travel experiences. We are passionate about travel and committed to providing exceptional customer service. We foster a collaborative and innovative work environment where employees are empowered to thrive. We leverage cutting-edge technology to ensure seamless and memorable travel experiences for our clients.
About the Role:
The Subject Matter Expert (Travel) at BookMyTourNow is a key resource for the sales team and other departments, providing in-depth knowledge and expertise on specific travel destinations, products, and services. This role requires a highly knowledgeable and experienced travel professional with excellent communication and training skills. The Subject Matter Expert will play a vital role in enhancing the team's product knowledge and improving the quality of travel advice provided to clients.
Responsibilities:
· Expert Knowledge: Maintain expert-level knowledge of assigned travel destinations, including attractions, accommodations, transportation, local customs, visa requirements, and other relevant information. This may focus on a specific region, type of travel (e.g., adventure, luxury, family), or travel product (e.g., cruises, tours).
· Training & Support: Develop and deliver training programs, workshops, and presentations to sales teams and other staff on assigned destinations, products, and travel-related topics. Provide ongoing support and answer questions from the team.
· Content Creation: Create informative and engaging content for internal and external use, such as destination guides, blog posts, FAQs, and marketing materials.
· Product Development: Collaborate with product development teams to identify new travel opportunities and enhance existing travel packages. Provide feedback on product offerings based on market trends and customer preferences.
· Sales Support: Provide expert advice and support to the sales team in handling complex customer inquiries and creating customized travel itineraries. Assist with closing high-value sales.
· Market Research: Conduct market research to stay up-to-date on travel trends, competitor activities, and emerging destinations.
· Relationship Management: Build and maintain relationships with key travel suppliers, airlines, hotels, and other industry partners.
· Travel Expertise: Share travel experiences and insights with the team, staying current on travel advisories, safety concerns, and other relevant information.
Qualifications:
· Bachelor's degree in Tourism, Hospitality, or a related field preferred.
· Extensive experience in the travel industry, with a focus on [Specific region, type of travel, or product].
· Deep and demonstrable knowledge of assigned travel destinations.
· Excellent communication, presentation, and training skills.
· Ability to engage and motivate learners.
· Strong research and analytical skills.
· Ability to work independently and as part of a team.
· Passion for travel and customer service.
Benefits:
· We offer a competitive salary.
· You will gain valuable knowledge of the travel industry.
· Significant opportunities for professional growth exist within the organization
Skills Required
- Bachelor’s degree in Tourism, Hospitality, or a related field
- Extensive experience in the travel industry focused on a specific region, travel type, or product
- Deep and demonstrable knowledge of assigned travel destinations
- Excellent communication, presentation, and training skills
- Ability to engage and motivate learners
- Strong research and analytical skills
- Ability to work independently and as part of a team
- Passion for travel and customer service
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The Company
What We Do
BookMyTourNow is an Indian online travel company and BMTN Tours and Travels product. It offers domestic and international air tickets, holiday packages, inbound and outbound tours, corporate travel, car hire, hotel reservations, cruises, foreign exchange, travel insurance, and visa services. Through its website and mobile app, the company provides customizable travel bookings and itinerary support for individual, family, and business travelers.
