The Role
Provide subject matter expertise for a QCTO Franchise Manager occupational certificate program. Responsibilities include supporting curriculum alignment, developing training materials, guiding assessment and moderation, and applying knowledge of franchise operations, partner relationships, performance management, customer relationship management, training, and operational planning.
Summary Generated by Built In
We are currently seeking a qualified Subject Matter Expert (SME) for the QCTO Occupational Certificate: Franchise Manager (NQF Level 6) programme aligned with the Services SETA curriculum and quality assurance requirements.
The purpose of the qualification is to equip learners with the competencies required to maintain franchise relationships, support franchise partners, develop operational guidelines, evaluate franchise performance, manage business growth opportunities, and oversee training and communication within franchise systems.
Requirements
The ideal SME should possess:
• A minimum relevant NQF Level 7 qualification
• At least 2 years’ proven managerial or training experience related to franchising
• Strong knowledge of franchise operations, contractual relationships, business performance management, customer relationship management, training, and operational planning
• Experience in QCTO occupational qualifications, curriculum alignment, learner support, assessment guidance, moderation, and training material development will be advantageous
Interested SMEs are requested to forward:
• Updated CV
• Certified qualifications
• Proof of relevant franchising and training experience
• Assessor and/or Moderator registration (if applicable)
Please send applications to :
Skills Required
- Minimum relevant NQF Level 7 qualification
- At least 2 years of proven managerial or training experience related to franchising
- Strong knowledge of franchise operations
- Knowledge of contractual relationships
- Knowledge of business performance management
- Knowledge of customer relationship management
- Knowledge of training and operational planning
- Experience with QCTO occupational qualifications, curriculum alignment, learner support, assessment guidance, moderation, and training material development
- Assessor and/or Moderator registration
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The Company
What We Do
Ziyana Group is an Africa-based, black-owned professional services provider delivering people-management, HR, training, and technology solutions across Africa. Its offerings include talent sourcing, payroll and HR management, project and change management, leadership coaching, digital skills and learning, and AI-powered HR technology. The company aligns organizational effectiveness, workforce capability, and business strategy to improve client performance and support sustainable growth.
