Job Summary:
The Global Delivery division is responsible for onboarding all new clients onto Clearwater’s SaaS platform. An SME works on a variety of client implementations to provide deep domain expertise including Solvency II reporting or Derivatives & Alternatives asset classes. They are an integral part of a collaborative division spanning analysts, team leads and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client onboarding experience, and expediate delivery timeframe through scalable processes.
Responsibilities:
Implements and onboards clients proficiently, aligns with Clearwater's Client Engagement Model, and provides necessary support.
Identifies opportunities for improvement proactively and takes the lead in implementing solutions within their role or team.
Guides peers on industry knowledge, even as Clearwater-specific assumptions and functionality continue to develop.
Understands and applies Clearwater's core value proposition (aggregate, reconcile, report) in a general context and is in the process of developing knowledge in at least one specific market/regulatory regime (e.g., IM, US insurance, Solvency II, Local GAAP, Canadian insurance).
Handles financial accounting and Investment statements with confidence, utilizing dashboards, report manager, formulas, advanced grouping, and filtering.
Familiarizes themselves with Clearwater's core offering of Accounting, Compliance, Risk, and Performance reports and actively builds a repertoire of user stories, which serve as best practices.
Communicates and collaborates effectively with a global team to resolve problems and address client inquiries accurately and efficiently.
Shares knowledge by designing and implementing training materials and Standard Operating Procedures (SOPs) while also contributing to thought leadership and whitepapers.
Serves as a trusted client advocate and is on the path to becoming a confident client advisor as expertise develops.
Required skills:
Intermediate Skills in Project management tools (Clarizen, Salesforce, JIRA), and Clearwater tools/skills associated with area of expertise (e.g., asset classes, accounting).
Intermediate Knowledge of investment accounting policies and procedures.
Intermediate knowledge Equities, Fixed Income, and structured products.
Proven history of proficient Excel use.
Dynamic problem-solving skills, and an innate sense of curiosity.
Securities or financial markets experience, especially involving derivatives, alternatives, structured products, and/or fixed income.
Intermediate Experience with General Ledger systems (e.g., Workday, Peoplesoft) and period-end close processes.
Intermediate Project management & Leadership skills.
Strong computer skills, including proficiency in Microsoft Office.
Excellent attention to detail and strong documentation skills.
Outstanding verbal and written communication skills.
Strong organizational and interpersonal skills.
Exceptional problem-solving abilities.
Education and Experience:
Certified Bachelors/Masters course in Finance or Accounting or related field.
6+ years of relevant experience in a related field.
Top Skills
What We Do
CWAN was founded on a simple belief: investment professionals deserve modern technology that actually works for them. Not legacy systems that slow them down. Not fragmented data that creates confusion. But one comprehensive platform that gives you complete visibility and crystal-clear insights.
The result? Investment management that works as seamlessly as your investment strategy.
Since our founding in 2004, CWAN has been the trusted technology partner powering the world’s leading institutional investors — from insurance companies, asset managers, and hedge funds to asset owners like corporations, endowments, and pension funds managing over $10 trillion in assets.
Why Work With Us
We continue to grow, fueled by a strong foundation, an ambitious vision, and a commitment to delivering exceptional value to our clients, partners, and team members around the world.
What started as a bold idea in Boise, Idaho has rapidly transformed into a global presence. We’ve expanded our footprint significantly—now operating out of 24 offices
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.











