We have an exciting opportunity for a Study Support Centre Advisor to join our operations team on a 12-month fixed term contract who will be the main point of contact for study volunteers with Our Future Health. This is an important role as you will be the voice of our organisation guiding our volunteers through their journey with our programme. This will involve working with volunteers, members of internal staff and external partners such as; Researchers, Nurses and GP’s in order to provide accurate information and advice. Within this role you will also have a fantastic opportunity to learn about our organisation and progress into other opportunities as we grow.
Our plan is to bring together 5 million volunteers from right across the UK who will be asked to contribute information to help build one of the most detailed pictures we have ever had of people’s health. Researchers will be able to use this information to make new discoveries about human health and diseases. So future generations can live in good health for longer.
Requirements
You are someone that always strives to give excellent service and a positive experience. Your studies and career to date will have enabled you to build excellent rapport building skills with the ability to understand and discuss complex and at times sensitive issues. You’ll be naturally empathetic and able to inspire trust in others by communicating openly and clearly.
We’re looking for people that are not afraid to speak up in a constructive way and work with similarly passionate individuals that want to make a difference.
To succeed in this role, you will need to be able to demonstrate some of the following in either voluntary or paid experience:
- The ability to communicate accurately and effectively with members of the public and colleagues, both verbally and in writing.
- Demonstrable experience of dealing with members of the public in a polite and sensitive manner with an understanding of confidentiality.
- A desire to provide high quality service at all times.
- The ability to understand complex scientific concepts and explain them in simple terms.
- Competency with software programmes including Microsoft Word, Outlook, Excel and PowerPoint.
- The ability to perform basic database interrogation as requested and collate simple datasets which are presented in a logical format.
- Fluency in English. If you have skills in any other languages then this would be very useful.
- A science based degree or experience in supporting a similar research programme.
- Knowledge of support software such as Zendesk / Freshdesk or similar experience of working with electronic health systems.
- Must be flexible to work 35 hours per week over 7 days with shifts between the hours of 8:00am and 8:00pm
Benefits
- Up to £35,000 per annum basic salary.
- Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
- 30 Days Holiday + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
- Enhanced Parental Leave – Supporting you during life’s biggest moments.
- Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
- Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
- £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
- Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
- A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.
Join us - let’s prevent disease together.
Closing date 27.11.2025 at 5:00pm
At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.
If you do require any reasonable adjustments, please email us at [email protected]
Top Skills
What We Do
Our Future Health is the UK’s largest ever health research programme, bringing people together to develop new ways to prevent, detect and treat diseases.
Our mission is to create an incredibly detailed picture of the UK population’s health, by recruiting up to five million adult volunteers from across the UK. Each volunteer will be asked to fill out a questionnaire and provide a blood sample that can be linked to their health records. Taken together, the data will present health researchers with a powerful tool to identify new ways of tackling diseases such as cancer, diabetes, and dementia.
It's an unprecedented challenge that involves answering questions that have never been asked before – ethical, practical, and technological. And by getting these answers right, we believe Our Future Health will allow future generations to live in good health for longer.
We are currently expanding our team and looking for specialists across various fields – people who are motivated by the opportunity of creating something new that will make a difference to society. Click on the Jobs tab above to start exploring our current opportunities.
Our Future Health is a registered charity in England, Wales and Scotland.
