You genuinely enjoy making people feel welcome.
You're the kind of person who remembers names, anticipates needs, and creates an experience that makes every student feel like a regular. You bring positive energy to every interaction, communicate with confidence, and know how to turn conversations into lasting relationships.
You're equally comfortable delivering exceptional hospitality and driving results. You enjoy helping people find the right membership, recommending products they'll love, following up with prospective students, and contributing to the studio's growth. You take ownership, stay organized, and always look for ways to make the studio run better than you found it.
Before You ApplyThis role is probably a great fit if you:
- Have 1+ year of customer-facing experience in sales, hospitality, retail, boutique fitness, or another service-focused environment.
- Consistently meet or exceed sales or performance goals.
- Love building relationships and creating memorable customer experiences.
- Are organized, proactive, and comfortable juggling multiple priorities.
- Communicate confidently and remain calm under pressure.
- Enjoy working on your feet in a fast-paced, team-oriented environment.
- Can commit to at least 15 hours per week, including mornings, evenings, weekends, and holidays.
- Are excited to immerse yourself in the New York Pilates brand by taking classes and becoming a product expert.
This role probably isn't the right fit if you:
- Prefer behind-the-scenes work over interacting with people all day
- Feel uncomfortable discussing memberships, sales, or making recommendations
- Struggle in fast-paced environments where priorities change throughout the day
- Prefer routine over variety and don't enjoy solving problems as they arise
- Aren't excited about creating an exceptional experience for every student
Pay: $18–$24/hour based on experience, plus monthly sales commission.
Benefits- Complimentary New York Pilates membership
- Employee merchandise discounts
- Credits toward our Online Instructor Training certification
- Ongoing coaching, development, and opportunities for career growth
- The opportunity to be part of one of the fastest-growing boutique fitness brands in the country
We're looking for people who are excited to build relationships, grow with our team, and create an exceptional experience for every student who walks through our doors. If that sounds like you, we'd love to hear from you.
Skills Required
- Customer-facing experience (1+ year preferred)
- Proven ability to meet or exceed sales goals
- Comfortable using POS and studio software (Mindbody)
- Acts as a brand ambassador through professionalism and positivity
- Strong communication, organization, and problem-solving skills
- Ability to stand and remain active for 4-6 hours per shift
- Ability to lift and move up to 25 lbs occasionally
- Availability for early mornings, evenings, weekends, and holidays
