Studio Operations Specialist

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

Role Summary

Advanced Systems Group is hiring a Studio Operations Specialist to run day to day operations at a new studio in Washington DC for one of the nation's top private universities. This is a hands-on, on-site role where you serve as the primary technical support for every session, opening, running, and closing each one, and catching and fixing audio, video, and network issues as they come up. You will run podcast style live events for students from start to finish, including a run-through beforehand to confirm everything is ready to go. You will get about 60 hours of paid training to get fully fluent on the studio's systems, and you will work closely with the university's existing studio operations team in Los Angeles to bring DC up to their standard. This position is part-time with variable hours and will work as needed according to the studio's bookings. Occasional early, late, or event-based support may be required.

Key Responsibilities

Session Support

• Open, prep, and close every studio session, including a run-through beforehand to confirm readiness

• Serve as the primary on-site technical support for faculty, staff, students, and guests

• Handle routing, monitoring, and playback checks during sessions, and make the call on whether a session is ready to go

• Coordinate with university stakeholders on booking logistics, access, and session expectations

Audio, Video, and Network Troubleshooting

• Troubleshoot signal flow across the studio's NDI and Dante based audio and video system, which runs on recorded workflows rather than live streaming

• Diagnose network issues using tools like Wireshark, and work comfortably with multicast, unicast, and DHCP concepts

• Navigate the studio's firewall setup, including the port tunneling used to reach the university's corporate network, well enough to troubleshoot when it breaks

• Run bandwidth tests to chase down video stuttering or other performance issues

• Support the on-site Dell server running the studio's video, audio, and related systems

• Work with basic Extron hardware used for device extension (this is not a full control system, so Extron or Crestron programming is not required)

File Delivery and Storage

• Operate and monitor local studio storage used for recordings and file staging

• Manage delivery of finished files to end users, including handling notifications and troubleshooting failed deliveries

• Monitor storage capacity and help manage retention schedules

System Administration and Maintenance

• Perform routine maintenance, patching, and system updates during approved maintenance windows

• Maintain configuration baselines and backups so systems can be rebuilt quickly if needed

• Track software licensing status and coordinate update schedules with vendors

• Maintain a spares strategy and coordinate repair or replacement through RMA workflows

• Maintain checklists, change logs, network diagrams, credentials documentation, and clear escalation notes

• Coordinate with the university's Los Angeles studio operations team on standards, training, and workflow alignment

Systems You'll Work With

Cisco and Arista switching, a Dell server, Apple endpoints, Extron basics, Shure audio, NDI and Dante devices including Birddog and Glensound, and ETC or ARRI style lighting.

Required Qualifications

• 4 to 5 years in live production, broadcast, or audio, with an audio-first skill set (video experience helps, but audio comes first)

• Background in podcast production, radio, or a recording studio

• Strong hands-on fluency with NDI and Dante, the two systems this studio runs on

• Confidence running a session solo, from the pre-show check to the final go or no-go call

• A working understanding of networking concepts like Wireshark, multicast, unicast, and DHCP, and the ability to troubleshoot connectivity and bandwidth issues when they come up (this role does not require configuring or building the network)

• A self-starter who catches problems early and takes direction well

• Experience supporting macOS and Windows endpoints, plus basic server and storage administration

Preferred Qualifications

• Live event or corporate AV experience

• Familiarity with VPN and controlled remote support tools such as Parsec

• Familiarity with AD and SSO

• Experience with hypervisors, including Proxmox exposure

• Basic scripting or automation for repeatable tasks

Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.