The Role
Provide front-desk support and exceptional customer service at a boutique Pilates studio: greet and check in clients, answer phones/emails, sell memberships and retail, use AXLE CRM, assist instructors with opening/closing, maintain studio cleanliness, and handle transactions.
Summary Generated by Built In
Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.
Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.
Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
- Assist in delivering the ultimate boutique fitness experience to every client, every time.
- Provide the highest level of customer service to all clients and visitors upon arrival.
- Greet and check-in clients professionally upon arrival and thank them as they leave.
- Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
- Sell memberships and class packages in-person, online, and over the phone.
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
- Maintain a clean and tidy studio.
- Process retail sales and restock inventory as needed.
Skills Required
- Customer service skills (greet/check-in clients, handle inquiries)
- Retail sales experience and ability to sell memberships and class packages
- Experience using a CRM system (AXLE)
- Ability to process retail transactions and handle cash/point-of-sale
- Professional phone and email communication skills
- Availability to work mornings, evenings, and weekends
- Maintain a clean, organized front desk and studio lobby
- Assist instructors with opening and closing duties
- Ability to recruit, retain clients, and resolve customer issues
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The Company
What We Do
JETSET Pilates is a boutique fitness franchise that offers a 50-minute, high-intensity, low-impact, full-body workout on custom reformers. The brand focuses on providing a modern, immersive Pilates experience with DJ-curated playlists and choreographed routines. They are rapidly expanding their footprint through a franchise model, providing support and training to studio owners while maintaining a premium, community-focused environment for clients seeking to improve their strength, flexibility, and overall wellness.
