As a Senior Product Delivery Associate in Client Onboarding and Documentation, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You’ll also help drive release management activities, support testing and validation, and ensure compliance with firm standards.
- Lead and coordinate monthly release cycles for KYC and documentation products.
- Track and manage dependencies, risks, and issues to ensure smooth delivery.
- Collaborate with global teams for follow-the-sun execution and structured handovers.
- Oversee testing and validation activities, including pre-production and production weekend releases.
- Maintain integrated release plans and escalate blockers with clear options.
- Ensure compliance with firm risk, controls, and regulatory requirements.
- Provide timely updates and post-release issue management to stakeholders.
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Advanced proficiency with Jira (JQL/filters, dashboards, and automation).
- Experience with automation and reporting tools such as Alteryx and Tableau (or similar).
- Excellent communication and stakeholder management skills, including preparing executive-ready updates and materials.
- Proven ability to coordinate testing and validation activities across multiple teams.
- Ability to identify, track, and resolve risks and issues throughout the product delivery lifecycle.
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Developed knowledge of the product development life cycle
- Experience with entitlements and access controls.
- Background in KYC or Client Onboarding in regulated environments.
- Familiarity with change management and access entitlement frameworks.
Additional information:
Visa sponsorship is not available for this position.
Work schedules will be full-time in office, on a 40-hour per week schedule.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Strong organizational skills and ability to manage multiple priorities and deadlines
- Advanced proficiency with Jira, including JQL, filters, dashboards, and automation
- Experience with automation and reporting tools such as Alteryx and Tableau or similar
- Excellent communication and stakeholder management skills, including executive-ready updates and materials
- Experience coordinating testing and validation activities across multiple teams
- Ability to identify, track, and resolve risks and issues throughout the product delivery lifecycle
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in product management or a relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Knowledge of the product development life cycle
- Experience with entitlements and access controls
- Background in KYC or client onboarding in regulated environments
- Familiarity with change management and access entitlement frameworks
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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