The Role
Assist the Studio Manager with daily medical aesthetics studio operations, appointment scheduling, inventory, compliance, team leadership, onboarding, and performance support. Deliver a high-touch client experience, resolve inquiries and escalations, coordinate clinical and administrative teams, support treatments, and identify process improvements. The role also involves community engagement, event planning, organic marketing, social media management, revenue growth, and evening and weekend availability.
Summary Generated by Built In
OVME made its debut in 2018, capturing the hearts of both women and men with its unique
approach to cosmetic medicine. The inaugural studio in Atlanta, GA, received an
overwhelming response and quickly won a devoted following. Today, OVME boasts 25+
locations across the United States and is one of fastest-growing brands in the field of
medical aesthetics.
Guided by our unwavering values of Memorable Experiences, Generosity, Trust, Thinking
Differently, and Having Fun, we lead by example, fostering an environment that brings out
the best in each of us every single day. We extend a warm invitation to you to join us in
embracing the greatness within ourselves and redirecting our attention towards what truly
matters—the greatest version of ME.
We are looking for a dedicated and results-driven Assistant Manager to lead our Medical Aesthetics
Studio. The Assistant Manager Role plays a critical leadership, supporting Studio Managers in daily
operations by guiding Studio Teams to ensure a high-quality Client experience. The ideal candidate
will be passionate about building relationships, engaging the local community, and leveraging
organic marketing strategies, including event planning, to expand OVME’s customer base.
The Assistant Manager will report to the Studio Manager.
Key Responsibilities
Operational Excellence & Studio Management:
- Partner with the Studio Manager to ensure smooth daily operations across all functions.
- Oversee and optimize the appointment booking system to minimize scheduling conflicts and improve
- efficiency.
- Troubleshoot operational and workflow challenges to maintain productivity and service quality.
- Ensure accuracy, compliance, and confidentiality in all client records and documentation.
- Maintain studio organization, cleanliness, and adherence to safety and health regulations.
- Assist with inventory monitoring and operational needs to support business continuity
Leadership & Team Support:
- Serve as a role model for professionalism, customer service, and work ethic.
- Step into a leadership role in the partnership with the Studio Manager, ensuring smooth day-to-day operations.
- Act as a mentor to Studio Coordinators, and Medical Assistants providing guidance, training, and ongoing feedback.
- Foster teamwork and accountability by checking in with Tema Member supporting coverage, and encouraging collaboration.
- Assist with onboarding and training new hires or temporary Team Members to ensure alignment with studio processes and culture.
- Support performance monitoring and team development initiatives.
Client Experience:
- Lead by example in delivering a high-touch, luxury client experience aligned with OVME’s standards.
- Act as a key point of contact for client inquiries, ensuring timely, professional, and empathetic responses.
- Support the preparation and delivery of treatments to create a seamless and comfortable client journey.
- Uphold privacy, safety, and confidentiality in all client interactions.
Communication & Collaboration:
- Serve as a liaison between clinical team, administrative, and leadership teams to ensure smooth communication and workflow.
- Keep leadership informed of studio performance, operational challenges, and opportunities for improvement.
- Facilitate team communication to ensure alignment on priorities, goals, and daily updates.
- Collaborate with cross-functional teams to support studio efficiency and success.
Decision Making & Problem Solving
- Build confidence in managing minor escalations and resolving operational issues.
- Exercise sound judgment in daily decision-making and know when to escalate concerns to leadership.
- Proactively identify opportunities for process improvement and enhanced client or team experiences.
Skills, Knowledge and Expertise
- Minimum 2–4 years of management experience, preferably within medical aesthetics or a comparable industry.
- Demonstrates the ability to lead by example, support team members, and take initiative in daily studio operations.
- Proficient in all front desk responsibilities, including patience management systems, scheduling, client experience, and handling escalations.
- Excellent communication and interpersonal abilities to foster a positive, motivating and inclusive environment for all Team Members and Clients.
- Results-oriented with a focus on achieving performance targets and driving revenue growth.
- Strong problem-solving skills with a proactive approach to challenges and operational efficiency.
- Experience with social media platforms and content creation, with the ability to manage and regularly update the Studio’s social media page.
- Commitment to delivering a high-end, personalized client experience that aligns with OVME’s brand and values.
- Familiarity with industry trends, best practices, and compliance standards within medical aesthetics is a plus but not required.
- Must be able to work evenings and weekends
Benefits
- Competitive Pay and Bonus Structure
- 15 Days Paid Time Off
- 12 Paid Holidays
- Medical, Dental, and Vision coverage
- Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
- 401k Employee Contribution
- 401k Employer Match
- Employee Assistance Program (EAP) Resources
- Employee Service Allowance
- 50% Employee Retail Discount
- Friends and Family Discount
- Team Member Referral Bonus
- Wellhub Membership
About
OVME, pronounced “of me,” is a medical aesthetic enterprise that connects aspiring women and men with skilled health care providers in select cities nationwide. OVME combines a bespoke selection of minimally invasive cosmetic services with contemporary yet welcoming retail boutiques that promise the “Fountain OV You.”Our team is composed of creative caregivers who provide solutions for “age appropriate” skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. We are thought leaders who understand the status quo must be challenged to remain vibrant. We believe excellence is achieved through attention to detail. We are honest and transparent. We give back.Our product promise is simple, “The best OV you.”OVME values diversity and individuality and believes in equal opportunity for all.OVME, LLC. is an Equal Opportunity Employer committed to hiring a diverse workforce and creating and sustaining an inclusive culture. All employment decisions at OVME, LLC, are based on the needs of our business, the job requirements, licensing requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Skills Required
- 2-4 years of management experience
- Front desk experience, including patient management systems, scheduling, client experience, and handling escalations
- Leadership, mentoring, and team support abilities
- Excellent communication and interpersonal skills
- Results-oriented approach focused on performance targets and revenue growth
- Strong problem-solving skills and proactive approach to operational efficiency
- Experience with social media platforms and content creation
- Ability to deliver a high-end, personalized client experience
- Ability to work evenings and weekends
- Familiarity with medical aesthetics industry trends, best practices, and compliance standards
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The Company
What We Do
OVME is a national network of boutique medical aesthetic studios specializing in injectables, facials, laser treatments, and skincare, founded with a vision to redefine medical aesthetics as a more human, personalized experience.
