About Campus
Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.
At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.
We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.
The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!
About the Role
We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If you’re a strong leader with experience in coaching and a passion for using data to achieve results, we’d love to hear from you!
You're excited about this opportunity because you will...
- Ensure coaches are building strong, meaningful relationships with their students
- Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
- Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
- Support coaches in addressing challenges and improving outcomes
- Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
- Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
- Manage a small caseload of students to stay connected with the coaching experience and provide direct support
- Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
- Act as a resource for your team, stepping in to manage escalated student concerns when needed
- Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
We're excited about you because...
- You have 4+ years of experience in customer service, higher education, or coaching/mentoring programs
- You have 3+ years of leadership experience, with a proven ability to manage and develop teams
- You have strong communication and interpersonal skills to build relationships with both students and staff
- You have a data-driven mindset with experience using metrics to track performance and guide decisions
- You have a passion for coaching, mentoring, and helping others succeed
Nice to Have: Experience in the education sector or a mission-driven organization
Location: To comply with our future operational needs, prospective candidates must be willing to transition to a hybrid work schedule upon the opening of our office (Mon & Fri remote; Tues -Thurs in-office).
What you’ll get:
- A compensation package that includes a base salary ($65,000 - $75,000) + equity grant
- Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
- Medical Insurance + free Dental and Vision Insurance
- 401(k) match
- “Take what you need” PTO + several paid holidays
- Social events - happy hours, birthday celebrations, holiday parties, & more
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Campus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Campus and has not been reviewed or approved by Campus.
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Healthcare Strength — Health coverage is positioned as heavily subsidized medical plans with full family options, alongside free dental and vision. This breadth can materially increase the total rewards value beyond base pay.
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Equity Value & Accessibility — Equity is described as being granted to all employees through stock options, reinforcing broad participation in ownership. This can strengthen perceived upside even when cash compensation is only mid-range.
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Parental & Family Support — Family-building support is offered through fertility benefits via Carrot, including IVF, egg freezing, and adoption pathways. This adds meaningful value for employees planning or expanding families.
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What We Do
Campus is a technology-driven company dedicated to accelerating the talent of tomorrow. We empower students to find their purpose, help them build a plan and support them as they achieve their goals through affordable, world-class education provided by professors from prestigious institutions such as Princeton, NYU, UCLA, and Spelman. By making education more accessible and customized to each individual's needs, we can achieve our mission of accelerating the talent of tomorrow, one student at a time.
Why Work With Us
We’re inspired by the efforts of those seeking to increase completion rates for community college students. We find the CUNY ASAP program and its efforts to address how systemic barriers and unique personal responsibilities may hinder many students completing their degree especially compelling.
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