About Stepful:
Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—especially those from underserved communities—launch high-demand healthcare careers.
In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to build talent pipelines and address the growing shortage of allied health workers. Our graduates, including Medical Assistants, Pharmacy Technicians and more, go on to work at major employers like CVS, NY-Presbyterian, and Walgreens.
Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.
We’re unlocking the full potential of the global workforce—improving access to quality healthcare for everyone, everywhere.
Our values:
We credit much of our success to our exceptional team. We’re looking for mission-driven individuals who thrive in fast-paced, sometimes ambiguous environments, and embody our four core values:
Care first: We do whatever it takes for our students to succeed.
Learn quickly: We test, learn with data, and iterate.
Build together: We win when we rely on each other.
Own it: We show up, take initiative, and show pride.
The opportunity:
Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?
As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.
What you'll do:
Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
Answer phone calls from current and potential students in the program.
Respond to email, SMS, and social media inquiries from potential students.
Create and update help documentation that supports our students navigate frequently asked questions
Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation.
What you'll bring:
Two years of experience in career services or student coaching role (preferred)
Front, Freshdesk or Hubspot experience (preferred)
Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
Strong problem-solving skills to address issues and identify improvement opportunities.
What you'll need:
A reliable computer that can handle multi-tasking among many online tools and video-conferencing software.
High-speed internet.
A quiet, professional workspace.
**This role requires availability during daytime hours, Monday through Friday (typically between 8 AM – 8 PM ET).
Compensation: This role pays $17–$18 per hour.
Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
Top Skills
What We Do
Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.
Our platform is designed for working adults, particularly from historically underserved communities, providing virtual instructor-led courses that include live, cohort-based learning sessions and one-on-one coaching for those looking for entry-level positions in hospitals and healthcare settings.
Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions such as CVS, Walgreens & NY Presbyterian Hospital. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.
Why Work With Us
At Stepful, we’re on a mission to transform lives. We’ve grown to 20K+ students in just a few years, helping people launch healthcare careers they never thought possible. We use cutting-edge AI to scale human connection—and we don’t wait for opportunity. We create it, together.
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Stepful Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Stepful, we balance flexibility with in person connection. We're hybrid in-office Tues-Thurs to collaborate, with 15 work from anywhere days annually, a week off between Christmas & New Year’s, and open vacation—because rest fuels impact.
