Student Success Coach

About the Team 

On the Student Success Team our goal is to provide comprehensive support to ensure students achieve their academic and personal goals. This team is composed of Student Success Coaches who work directly with a cohort of students from the moment they enroll to graduation. The Coach serves as the student's primary point of contact for academic planning, one-on-one support, and resource recommendations. Coaches are also very involved in our programming events like orientation, graduation, and academic programs.

About the Role

We are seeking a Student Success Coach who is passionate about disrupting the educational space and helping students reach their full potential. This role requires a proactive and solution-oriented individual who will foster student engagement from enrollment through graduation. As a vital link between students and internal teams, you will optimize processes to improve the student experience and sustain active involvement in our innovative online programs.

You’re excited about this opportunity because you will…

• Motivate students & help them find their purpose: Assist students in designing their life plans and achieving their goals
• Champion students' journeys from enrollment to graduation: Manage an active portfolio of up to 150 students from enrollment to graduation. Closely monitor their progress, and intervene as necessary to prevent disengagement and dropouts. Serve as the primary point of contact, regularly meeting with students to proactively address their needs and challenges
• Elevate the student experience through collaboration & coordination: Collaborate closely with the Admissions department and other internal teams to ensure seamless process integration and frequent communication, thereby enhancing the overall student experience
• Safeguard students’ success through risk management: Identify and mitigate potential risks to students’ academic and personal success, providing timely referrals for those at risk
• Get involved with the community: Engage in and promote events that enhance the Campus community and encourage student participation

We’re excited about you because…

• You have a Bachelor’s degree in Psychology, Business Administration, or a related field
• You have exceptional interpersonal and communication skills that will inspire and motivate students
• You’re self-motivated with a talent for identifying improvements and initiating projects
• You’re flexible and have the ability to adapt in a dynamic, fast-paced environment
• You’re technically proficient and have experience working in G-suite, excel and powerpoint.
• You have strong problem-solving skills, you’re resilient, and a visionary thinker
• You have effective coaching abilities that include teamwork, empathy, active listening, and conflict resolution

Nice to have: You have demonstrated a commitment to continuous improvement and lifelong learning

What you’ll get: 

• A compensation package that includes a base salary + opportunity for equity grants. 
  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• “Take what you need” PTO + several paid holidays
• Social events - happy hours, birthday celebrations, holiday parties, & more
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life