Student Success Advisor

Company Description

Student Success Advisor: Transform Education, Transform the World

 🚀 About Us:

At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on.

Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning. 

🌍 Permission to Fly: Work Your Way

At Keypath Australia, we believe your best work happens where you feel your best. Whether that's from your home office in Wagga Wagga, our co-working space in Sydney, or our vibrant Melbourne HQ—the choice is yours.

We've embraced flexibility as more than just a perk; it's how we deliver excellence. All you need is a reliable internet connection and a passion for transforming lives through education, and you can join our mission from anywhere in Australia. No relocating required, no compromise on impact. 

Job Description

🌟 The Role: Student Success Advisor

• Become a trusted adviser.
• Working with your portfolio of enrolled students, you will proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals from initial course commencement through to graduation. via. phone, email and web chat.
• Supporting students with study path management to create the most efficient study path.
• Driving re-enrolment into new programs that support our students’ goals.
• Build a detailed knowledge of our University partners and the course offerings, through supported training and research. 

Qualifications

 👥 Who We're Looking For:

• Sales skills: To support student retention, drive re-enrolment and overcome objections commonly faced by students studying online.
• Relationship building skills: To build and maintain relationships with students that allow you to fulfil the role as their trusted adviser.
• Customer service skills: To provide a brilliant student experience by supporting students towards study success.
• Goal-Driven: Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning.

Please note this is a full-time position with a standard 38 hour working week. The core work hours are Monday to Friday 9am – 7pm on a rotating roster.

Additional Information

💡 What We Offer

• Flexible work arrangements: Choose your workspace—home, office, or hybrid 
• Competitive package: Base salary + uncapped commission + superannuation 
• Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training 
• Equipment and support: Full remote work setup including internet allowance 
• Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support 
• Growth opportunities: Heavily discounted Master’s degrees from our university partners 
  

🔑 Why Keypath?

We're ranked #6 on the 2024 Best Places to Work Australia list because we create an environment where you can do your best work. Our differences are our greatest strength, and we want you to bring your authentic self to work every day. 

At Keypath, leadership accessibility and compassionate community aren't just nice-to-haves; they're our day-to-day reality. 

Ready to transform education and transform the world? 

We welcome applications from candidates across Australia with full working rights. Keypath is proud to be an equal opportunity employer committed to workplace diversity. 

Apply now to unlock your potential with Keypath! 🌟