Student Success Advisor

Company Description

Discover Your Path at Keypath!

 🚀 About Us:

At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on.

 Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning. With offices in Melbourne, Sydney, Chicago, and SE Asia, we are truly a global company. Today, we're a family of over 700 passionate "Keypathers" worldwide.

 🌍 Work Anywhere:

At Keypath Australia, flexibility is our strength. Choose where you work – from home, in the office, or both. We welcome applications from candidates located anywhere in Australia, provided you have a strong, reliable internet connection.

Job Description

🌟 The Role: Student Success Advisor

• Become a trusted adviser.
• Working with your portfolio of enrolled students, you will proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals from initial course commencement through to graduation. via. phone, email and web chat.
• Supporting students with study path management to create the most efficient study path.
• Driving re-enrolment into new programs that support our students’ goals.
• Build a detailed knowledge of our University partners and the course offerings, through supported training and research. 

Qualifications

 👥 Who We're Looking For:

• Sales skills: To support student retention, drive re-enrolment and overcome objections commonly faced by students studying online.
• Relationship building skills: To build and maintain relationships with students that allow you to fulfil the role as their trusted adviser.
• Customer service skills: To provide a brilliant student experience by supporting students towards study success.
• Goal-Driven: Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning.

Please note this is a full-time position with a standard 38 hour working week. The core work hours are Monday to Friday 9am – 7pm on a rotating roster.

Additional Information

🌟 Benefits and Rewards:

• Competitive Package: Base salary, Superannuation, and uncapped commission!
• Comprehensive online remote training.
• All the necessary equipment for success.
• Internet Allowance for remote work.
• Clear career progression pathways.
• Paid Mental Health days for your well-being.
• Toolkits for Digital Health and Mental Health support.

 🔑 Why Keypath?

• Embrace Your Authentic Self: A supportive culture recognized as a top workplace (Ranked #8 on 2023 the Best Places to Work Australia©).
• Global EdTech Leader: Join an industry on the rise.
• Continuous Growth: Upskill through discounted study opportunities.
• Transform the World: Contribute to upskilling and reskilling globally.
• Make an Impact: Help solve future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process. Please note that only candidates residing in Australia with full working rights will be eligible for consideration.

Apply now to unlock your potential with Keypath! 🌟