Student Accounts Specialist

DepartmentStudent Accounts & Bus Services

This position maintains the accuracy of student tuition and fee accounts, ensures that proper documentation and reports are maintained, and processes refunds for students and third parties.

This position is responsible for providing customer service at the front desk of the Bursar Office, maintaining and responding to communication received in the Bursar email inbox, responding to voice mails received, and assisting with incoming/outgoing calls. This position will communicate with students on various payment options to resolve account balances and assist with financial registration holds to minimize bad debt risk while maximizing enrollment and student success. This position will also assist with the Office of the Bursar general duties.

Duties/Responsibilities

• Evaluate student accounts to answer questions regarding billing, College Opportunity Funds (COF), 1098Ts, Bankruptcy, appeals, financial holds, etc.
• Answer general office email with timely and accurate responses. Assist with daily calls and students at the front desk.
• Review multiple Banner reports on a daily/weekly/monthly basis to place or remove holds on accounts, monitor return of Financial Aid funds, apply payments, and process refunds.
• Process Registration Transaction Disputes, Instructional Correction Forms, Office of Financial Aid’s Administrative Drop Requests, and Participation Drop Correction Forms, as received, to verify accuracy. Forms will be recorded in a log, commented on the student’s account, recorded in the digital document application (ApXtendr), and forwarded to the appropriate department for processing.
• Review and process Lift Encumbrance forms based on the Financial Aid Office’s request. Lift students holds when appropriate and record the changes on the student’s account. Monitor the forms to ensure that financial aid pays into the student’s account and notify Financial Aid counselors about any discrepancies or delinquent Lift Encumbrances.
• Process refunds and ensure accuracy by reconciling and making any necessary adjustments.
• Provide excellent customer service and inform students about general policies, deadlines, refunds, and payments.
• Assist with 1098T requests, as needed.
• Serve as a liaison with other departments, such as the offices of Financial Aid and Registrar.
• Adhere to university policies and procedures, including FERPA.

Job Knowledge, Skills, and Competencies

• Ability to initiate, compose, and appropriately format correspondence.
• Skill to communicate effectively with all levels of staff, faculty, and students, both verbally and in writing.
• Demonstrated proficiency with Microsoft Office 365 products.
• Strong, proactive customer service orientation.

Required Qualifications

• A minimum of three years of customer service experience.

• Ability to communicate verbally and in writing, with diverse populations, with a high degree of professionalism.
• Ability to be detail-oriented with a commitment to quality and accuracy to provide clear communication.
• Ability to make independent decisions when needed.

Preferred Qualifications

• Experience in an institution of higher education.
• Experience with Banner system or similar related financial database system.
• Experience using and applying state and federal regulations.
• Experience with Accounts Receivable.

Schedule Information
Full-time, 40 hours per week
Exempt
Days of the Week: Mon – Fri
Evenings and Weekend Work: N/A
Schedule: Hybrid: four days per week in the office/one day remote
Travel: Never

Salary for Announcement
Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. 

The salary range that the University reasonably expects to pay for this position is $45,300- $56,700. 

This position is paid monthly and is eligible for MSU Denver benefits.

Instructions to Apply
Applications accepted until position filled; priority given to applications received by Monday, December 23, 2024.
For full consideration, please submit the following documents:
Resume
Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

3 professional references will be required of the finalist. One reference must be a prior supervisor.
Official transcripts will be required of the candidate selected for hire.
 

Closing Date

Open Until Filled

Posting RepresentativeSophia J Montano

Posting Representative Email[email protected]Benefits

The University’s benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan. Visit MSU Denver’s benefits website to learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf. 

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected].

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.