About the Opportunity
JOB SUMMARY:
The Student Account Representative serves as the primary contact for students, parents, faculty, staff and other involved parties concerning all related activities regarding Student Accounts for Northeastern’s Canadian campuses located in Toronto and Vancouver. This position provides the highest level of customer service (via phone and electronic communications) regarding financial status with the University. The Student Account Representative counsels all current and prospective students and families regarding financing options and financial policies. Ensures the highest level of compliance with federal, state and institutional policies—with complete and accurate processing in the student account. Student Account Representative also process payments, complete financial forms and documents and process student refund requests.
RESPONSIBILITIES INCLUDE:
Represent the student account at Open Houses, orientations, workshops, recruitment and advising programs.
Counsel and advise students and parents on student account policies, payment processing and financing options.
Research & provide account conflict resolutions with university partners
Through appointments, e-mail, written correspondence and telephone communication, explain line item and summary of student account credits/debits and NU billing procedures.
Assists with customer service to over 150,000 contacts.
Responsible for providing customer service in accordance with federal, state and institutional regulations and policies—over 7,000 separate federal and state regulations.
MINIMUM QUALIFICATIONS:
Associates Degree preferred, 1 year of experience in a higher education, student accounts/bursar or related field preferred.
Customer service experience required.
Strong communication, interpersonal and organizational skills.
Working knowledge of Microsoft Word and Excel.
Demonstrated ability to work with a diverse student and parent population.
Banner experience preferred.
Position Type
TemporaryAdditional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Pay Rate:
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What We Do
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. We integrate classroom study with opportunities for professional work, research, service, and global learning in more than 100 countries. The same spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability. Northeastern offers a comprehensive array of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools, and select graduate programs at campuses in Boston, Charlotte, N.C., San Francisco Bay Area, Seattle, and Toronto. Campuses in Burlington, MA, and Nahant, MA, are home to research institutes for homeland security and coastal sustainability, respectively
