Student Accessibility Services Manager

Discover Your Future with Embry-Riddle Aeronautical University!  

Embry-Riddle: A Global Leader in Aviation and Aerospace  

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For 100 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

To complete a virtual tour of the Prescott campus and check out Prescott Campus Future Flythrough, please visit the links below:

• https://prescott.erau.edu/admissions/tour-details
• https://www.youtube.com/watch?v=rQeMUHG4AU4

Opportunity:

The Student Accessibility Services Manager provides leadership and operational oversight for the SAS Testing Center and supports the overall function of the department. This position ensures the delivery of ADA-compliant testing accommodations, manages accommodation requests and supports departmental systems such as SAS software, currently AIM. The Manager supervises student workers, maintains exam integrity and logistics, and assists with daily operations, including records management and accessibility initiatives. This role works closely with the Director to uphold compliance, promote equitable access, and support the continuous improvement of departmental services for students with disabilities.

In this role, primary responsibilities include managing all aspects of the SAS Testing Center to ensure smooth daily operations, compliance, and academic integrity; supporting the Director in reviewing documentation and coordinating disability accommodations; and assisting with the implementation of assistive technologies and accessibility systems. Additional duties include overseeing departmental operations, supervising student workers, maintaining records and communications, facilitating outreach and staff development, and engaging in professional development to advance accessibility and compliance.

Primary Job Functions:

Testing Center Operations and Management

Oversee daily operations of the Testing Center, including exam scheduling, accommodation

verification, and proctoring, while reporting any concerns related to academic integrity to the appropriate parties

Accommodation Support & Documentation Review

Reviews disability documentation and assists in determining eligibility for academic, housing, and other accommodations

Engage students in the interactive process to explore reasonable accommodations and supports tailored to their individual needs

Assistive Technology & Software System Support

Assists in development and maintenance of SAS software modules (e.g., testing, housing)

Stays informed on emerging assistive technologies and supports the Director in implementing tech-based accommodations

Departmental Operations, Outreach, and Other Duties

Support office operations by assisting with front desk oversight, hiring front desk student workers, and assist with front desk student worker training

Punctually facilitate departmental communications, email, purchasing, records systems, supply ordering, and budget processes

Secondary Job Functions:

In addition to primary responsibilities, this position provides general administrative support to ensure smooth departmental operations and effective communication. The role also contributes to outreach efforts, staff development activities, and the maintenance of the department's digital presence.

Professional development, facility coordination, and other assigned tasks are performed as needed to further departmental goals and implement continous improvement.

Supervisory Respondibilities:

Services (SAS) Testing Center, and front desk student worker coverage. The Manager serves as the direct supervisor for a team of 10–15 student workers, including test proctors and front desk assistants. Responsibilities include recruiting, hiring, onboarding, scheduling, training, evaluating performance, and providing ongoing support to ensure professional conduct and high-quality service

Job Parameters:

This position may occasionally require work outside of standard business hours, including evenings or weekends, to support departmental events or initiatives. Travel may be necessary for professional development, continuous improvement trainings, or conferences where the employee may participate in training or present on behalf of the department. These opportunities help expand the department's reach and ensure ongoing growth in accessibility and compliance practices.

Education:

Master's Degree - Preferred in Higher Education, Counseling, Special Education

Required Skills, Knowledge, and Abilities:

Demonstrate ability to manage testing accommodations and ensure academic integrity in a university setting.

Strong leadership and organizational skills, with experience supervising and training student employees. Proficiency in office software and data management systems; and experience with scheduling tools

1-3 years of relevant experience in student support