By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
The Streaming Technical Support Specialist provides real-time operational support for live video content delivered through GeniusLive and third-party video providers. The role focuses on diagnosing issues, ensuring service continuity, maintaining high-quality video delivery, and strengthening internal team capabilities through training, documentation, and technical leadership. The specialist also maintains the team’s knowledge base and supports onboarding and upskilling of new colleagues.
WHAT YOU’LL DO
- Provide live operational support for GeniusLive and third-party video streams, ensuring stable, high-quality delivery.
- Monitor end-to-end video pipelines and troubleshoot issues across ingest, transcoding, packaging, and delivery.
- Maintain and update templates, rules, and configurations in Hermes, transcoding pipelines, and provider setups.
- Perform basic API calls (GET/POST), interpret JSON data, and use tools like Postman to retrieve streaming information.
- Manage and interpret alerts and logs across platforms like Graylog, OpsGenie, and internal tools.
- Train and mentor new team members in workflows, tools, and troubleshooting best practices.
- Maintain and expand the internal knowledge base, ensuring documentation is accurate, updated, and accessible.
WHAT YOU’LL BRING
- Solid understanding of video pipelines from capture to delivery (ingest, transcoding, packaging, CDN).
- Knowledge of streaming fundamentals: codecs, bitrates, resolutions, frame rates, and delivery protocols.
- Experience with GeniusLive templates, transcoding settings, and Hermes rule configuration.
- Basic API knowledge, including reading documentation, executing calls in Postman, and interpreting JSON responses.
- Familiarity with monitoring, alerting, and logging tools (Graylog, OpsGenie, internal platforms).
- Strong troubleshooting skills for live content in time-sensitive environments.
- Leadership capabilities to guide best practices, support peers, and foster continuous team improvement—even without a managerial title.
IT WILL BE A BONUS IF YOU KNOW:
- AWS Media Services (MediaConnect, MediaLive), CDNs, or cloud-based streaming workflows.
- Python or scripting for automation, internal tooling, or troubleshooting.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Top Skills
What the Team is Saying
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it.
Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ.
By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting.
Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more.
We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius.
We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
