By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
We are looking for a Streaming Technical Support Analyst to become an essential part of our team, providing top-tier assistance for the Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.
- Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
- Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
- Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers using Skype and other internal tools.
- Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.
- Strong analytical mindset with the ability to investigate, troubleshoot, and resolve product-related issues in a fast-paced environment.
- Proven ability to manage multiple priorities, balancing urgency and impact effectively.
- Hands-on experience with SQL, Python, and tools such as JIRA, Confluence, Zendesk, Postman (API calls), and Grafana.
- Professional fluency in English, with the ability to communicate clearly across global teams.
- Technical background through formal education or equivalent practical experience.
- Experience in technical support, service, or customer-facing technical roles.
- Detail-oriented problem solver with a proactive and ownership-driven approach.
- Passion for sports and interest in the sports tech ecosystem.
- Experience collaborating with distributed, international teams.
- Flexible mindset with availability to support a 24/7 environment, including weekends if required.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Top Skills
What the Team is Saying
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
