We are seeking a dedicated and proactive Streaming Support Engineer – Associateto join our team. The ideal candidate will be responsible for ensuring the smooth operation of our streaming services, providing support to our OTT Headends, and collaborating with cross-functional teams to resolve issues promptly. This role demands a high level of communication skills, ownership, technical expertise, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Proactive Engagement:
- Demonstrate a strong intent to work on reported issues, taking the initiative to resolve problems promptly and effectively.
- Daily Health Checks:
- Create, update and follow up on tickets when an issue is reported or when issues are observed during pre, mid and post platform health checks.
- Ensure that all streaming services and related infrastructure are functioning optimally.
- Ownership and Responsibility:
- Take full ownership of assigned tasks, ensuring that issues are addressed thoroughly and in a timely manner.
- Liaise with internal teams and 3rd party OEM’s on resolutions until issues are completely resolved.
- Root Cause Analysis (RCA):
- Conduct comprehensive Root Cause Analysis (RCA) for every issue encountered, documenting findings and implementing solutions to prevent recurrence.
- Cross-Team Interaction:
- Collaborate effectively with Operations, Engineering and Development teams, to resolve complex issues that may require deep dive analysis.
- Configuration and Workflow Expertise:
- Possess the expertise to make configuration changes, update workflows, and test these changes to ensure they are working as expected without impacting live services.
- Debugging and Solution Provision:
- Identify root causes of issues, suggest effective resolutions, triage issues where required and validate the changes made to ensure the problem is resolved.
- Provide on-the-spot troubleshooting and debugging support during events.
- Documentation and Knowledge Sharing:
- Create and maintain thorough documentation for all processes, configurations, and RCA findings.
- Share knowledge and best practices with the wider teams to foster continuous improvement.
- 24x7 Shift Rotation:
- 24x7 rotational shift schedule, including weekend coverage, to ensure continuous support for live events and streaming services globally.
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What We Do
We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life.
We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.
For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We look forward to hearing from you!
