This is a remote position.
We are hiring for a Weekend Stream Monitoring Operator role for an international client in the live sports broadcasting industry. This is a remote position supporting live streaming operations for global sports events.
Key Responsibilities:
- Monitor multiple live sports streams via dashboards
- Detect and report issues (stream drops, audio/video quality, etc.)
- Follow predefined procedures (runbooks) to resolve issues
- Communicate with team and clients via Slack (text only)
- Log incidents in the system
What you will NOT do:
- No phone calls or direct client calls
- No engineering decisions
- No work outside provided systems
Requirements:
- Strong written English
- Comfortable with dashboards / basic technical tools
- Detail-oriented and reliable
- Availability for weekend shifts
- Stable internet connection
Nice to have:
- Experience in customer support, NOC, QA, or streaming/broadcast
Skills Required
- Strong written English
- Comfortable using dashboards and basic technical tools
- Detail-oriented and reliable
- Availability for weekend shifts
- Stable internet connection
- Experience in customer support, NOC, QA, or streaming/broadcast
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
