The Role
The Strategy & Operations Associate will assist in strategic projects, drive growth initiatives, develop KPIs, and support the Growth Department leadership.
Summary Generated by Built In
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
The Strategy & Operations Associate will report directly to the Growth Department leadership and will be responsible for:
- Supporting Sword Health's rapid growth by working on high-impact strategic projects and operational initiatives to drive revenue and better experience to our members.
- Leading and assisting in growth-related special projects with cross-functional and financial impact on key business areas.
- Collaborating closely with different departments to ensure the successful execution of growth strategies and campaigns.
What you'll be doing:
- Assist in key strategic growth projects, including performance analysis, data visualization, and strategic planning.
- Support the growth organization in tactical campaigns designed to increase revenue and improve operational performance.
- Develop, track, and analyze key performance indicators (KPIs) related to growth operations.
- Plan and coordinate key growth meetings, ensuring effective communication and information flow between teams.
- Drive the execution of growth strategies, including improving and standardizing processes for greater operational efficiency.
- Serve as a key contributor to the performance management and development of initiatives aimed at expanding Sword Health’s market presence and client reach.
What you need to have:
- 2-5 years of experience in strategy consulting, corporate strategy, business development, or in a high-growth startup environment.
- Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
- Experience in managing multiple projects simultaneously in a fast-paced, dynamic environment.
- Strong organizational skills, with the ability to structure and manage data for efficient decision-making.
- Exceptional interpersonal skills and the ability to work collaboratively across departments to achieve strategic goals.
- Highly proficient in spoken and written English.
What we would love to see:
- Entrepreneurial spirit with a strong drive to support growth and operational efficiency.
- Experience in collaborating with various stakeholders and presenting strategic ideas in a structured manner.
- A track record of building trusting relationships across all levels of an organization.
- Bachelor’s Degree in Engineering, Economics, Management, or related area.
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A flexible environment where you can control your hours (remotely) with unlimited vacation;
- Access to our health and well-being program (digital therapist sessions);
- Remote or Hybrid work policy;
- To get to know more about our Tech Stack, check here.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Top Skills
Data Visualization
Kpi Tracking
Performance Analysis
Strategic Planning
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The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
