The Role
As a Strategy & Operations Associate, you will assist the General Manager in shaping strategy, managing projects, improving team effectiveness, and driving execution across teams at Sword Health.
Summary Generated by Built In
Sword Health is on a mission to free two billion people from pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.
Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.
As the Strategy & Operations Associate, you’ll be the right hand to the General Manager, helping shape Academy’s strategy as the team continues to evolve. In this highly strategic and cross-functional role, you’ll use data to inform decisions, turn ideas into structured plans, and drive execution across teams to ensure alignment, efficiency, and measurable impact as we scale Academy’s growth.
Academy is one of Sword Health's products that provides expert-led education that helps members understand their health, reduce risks, and build healthy habits. Academy drives engagement and long-term behavior change by making evidence-based learning accessible and easy to understand.
What you’ll be doing:
- Help the GM handle the team through project management, operations enablement and development of key initiatives;
- Be a thought partner and collaborate with the GM to define the goals and strategic initiatives to be launched;
- Be responsible for supporting and improving the team's effectiveness through planning, prioritization, and driving executional follow-ups;
- Create and manage the processes that will ensure the team’s efficiency and be a continuous improvement advocate and stakeholder;
- Collaborate with functional areas (product, operations, legal, etc) to ensure alignment across the company;
- Conducting research and analysis to support decision-making and surface improvement opportunities;
- Promote a metrics-driven culture, with the development of consistent approaches to setting performance targets, forecasting and ongoing performance improvement.
What you need to have:
- Experience in corporate strategy, start-up operations, and/or executive management experience;
- Have top-notch project/process management skills;
- Data Analytics: Previous experience directly manipulating spreadsheets, Looker or comparable data visualization tool;
- Attention to detail with swift execution - be a strong problem solver with a data oriented approach;
- Grittiness, creativity, strategic thinking and ability to operate with unknowns to get things done;
- Strong communication skills, with the ability to synthesize a lot of information quickly, highlight the key take-aways and disseminate meaningful insights;
- A proactive and independent work style;
- Highly proficient in spoken and written English;
- Ability to navigate and thrive in a fast-paced, dynamic environment.
What we would love to see:
- Bachelor’s Degree in Engineering, Economics, Management or related areas;
- Experience with B2C products.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Top Skills
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The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
