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We are a global technology company in the payments industry.
The Role
The Senior Specialist will lead product performance and operational excellence in data-driven products by tracking metrics, analyzing performance trends, and improving governance frameworks across teams.
Summary Generated by Built In
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Strategy & Operations - Senior Specialist
Overview
Mastercard's Services organization is a key growth engine, delivering data-driven insights, analytics, and AI-powered solutions that enable clients to make smarter decisions and achieve better outcomes. Within Services, the Business & Market Insights (BMI) organization builds and commercializes analytics, experimentation, and decisioning products across financial and non-financial industries.
Within the Services organization, this role supports the Advanced Analytics (AA) organization. The Advanced Analytics area leverages cutting-edge AI and data science techniques to address complex business challenges, focusing on areas such as marketing, credit risk and business experimentation, providing innovative solutions that drive decision-making & operational excellence.
We are looking for a Strategy & Operations - Senior Specialist to drive product performance and operational excellence across a portfolio of data- and analytics-led products. In this role, you will establish clear performance frameworks, track and analyze key metrics, and turn insights into actions that improve growth, efficiency, and scalability. Working closely with product, regional, and leadership teams, you will help translate strategy into measurable outcomes, strengthen ways of working, and continuously improve how products are managed and optimized across multiple markets.
Role
Own and lead the design and governance of OKRs and KPIs across products and programs, ensuring alignment to strategic priorities and consistency across regions and functions.
Drive end-to-end performance tracking, including target setting, data quality, and reporting
Analyze product and portfolio performance to identify trends, risks, and growth opportunities.
Translate data insights into clear recommendations that shape product strategy and prioritization
Identify and lead cross-functional initiatives to improve product performance and efficiency, while defining and continuously refining operating models, governance practices, and ways of working to support scalable and effective execution.
Partner with cross-functional teams, including legal and compliance, to support scalable product delivery
Operate effectively in ambiguous and evolving environments, leading multiple high-impact initiatives in parallel
All about you
Proven ability to define and scale KPI/OKR frameworks and drive performance management across complex, cross-functional organizations
Significant experience in product operations, strategy, performance management, or program leadership, ideally within data, analytics, or regulated product environments
highly structured and outcome-oriented, with the ability to perform effectively in fast-paced, ambiguous environments while managing competing priorities, demonstrating a strong sense of ownership, a bias for action, and a commitment to continuous improvement and operational excellence.
Bachelor's degree in Business, Economics, Engineering, Data Analytics, or a related field; advanced degree is a plus.
Experience building dashboards and visualizing insights using Power BI, Tableau, or similar analytics and reporting tools is preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Strategy & Operations - Senior Specialist
Overview
Mastercard's Services organization is a key growth engine, delivering data-driven insights, analytics, and AI-powered solutions that enable clients to make smarter decisions and achieve better outcomes. Within Services, the Business & Market Insights (BMI) organization builds and commercializes analytics, experimentation, and decisioning products across financial and non-financial industries.
Within the Services organization, this role supports the Advanced Analytics (AA) organization. The Advanced Analytics area leverages cutting-edge AI and data science techniques to address complex business challenges, focusing on areas such as marketing, credit risk and business experimentation, providing innovative solutions that drive decision-making & operational excellence.
We are looking for a Strategy & Operations - Senior Specialist to drive product performance and operational excellence across a portfolio of data- and analytics-led products. In this role, you will establish clear performance frameworks, track and analyze key metrics, and turn insights into actions that improve growth, efficiency, and scalability. Working closely with product, regional, and leadership teams, you will help translate strategy into measurable outcomes, strengthen ways of working, and continuously improve how products are managed and optimized across multiple markets.
Role
Own and lead the design and governance of OKRs and KPIs across products and programs, ensuring alignment to strategic priorities and consistency across regions and functions.
Drive end-to-end performance tracking, including target setting, data quality, and reporting
Analyze product and portfolio performance to identify trends, risks, and growth opportunities.
Translate data insights into clear recommendations that shape product strategy and prioritization
Identify and lead cross-functional initiatives to improve product performance and efficiency, while defining and continuously refining operating models, governance practices, and ways of working to support scalable and effective execution.
Partner with cross-functional teams, including legal and compliance, to support scalable product delivery
Operate effectively in ambiguous and evolving environments, leading multiple high-impact initiatives in parallel
All about you
Proven ability to define and scale KPI/OKR frameworks and drive performance management across complex, cross-functional organizations
Significant experience in product operations, strategy, performance management, or program leadership, ideally within data, analytics, or regulated product environments
highly structured and outcome-oriented, with the ability to perform effectively in fast-paced, ambiguous environments while managing competing priorities, demonstrating a strong sense of ownership, a bias for action, and a commitment to continuous improvement and operational excellence.
Bachelor's degree in Business, Economics, Engineering, Data Analytics, or a related field; advanced degree is a plus.
Experience building dashboards and visualizing insights using Power BI, Tableau, or similar analytics and reporting tools is preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Skills Required
- Proven ability to define and scale KPI/OKR frameworks
- Significant experience in product operations, strategy or performance management
- Bachelor's degree in Business, Economics, Engineering, or related field
- Experience building dashboards and visualizing insights using analytics tools
What the Team is Saying
Jenny
Distinguished Engineer
Mastercard
Mastercard Compensation & Benefits Highlights
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Retirement Support — Company information highlights a 10% retirement match on U.S. roles, positioned as best‑in‑class and well above typical large‑employer benchmarks. This level of employer contribution materially strengthens long‑term savings.
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Leave & Time Off Breadth — U.S. postings list 25 vacation days, 5 personal days, 10 company holidays, 80 hours of paid sick/safe time, and up to 20 days of bereavement. A minimum of 16 weeks paid new‑parent leave (including adoption and foster) further expands paid time away.
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Parental & Family Support — Benefits include a minimum of 16 weeks paid new‑parent leave and family‑building support such as fertility, adoption, and surrogacy where legally available. Dependent scholarships, counseling, and protection benefits contribute additional family support.
Mastercard Insights
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The Company
What We Do
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Why Work With Us
We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.
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Mastercard Teams
Mastercard Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.
Typical time on-site:
3 days a week
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