Strategy & Operations (Senior Associate or Manager)

The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.

• We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.

• We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.

• We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.

• We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.

We're looking for a Strategy & Operations hire to lead a major customer implementation end to end while simultaneously building the playbook for future implementations.

Within your first year, you will have the opportunity to:

• Own the company’s biggest program implementation to-date, hands-on, building and maintaining the master implementation plan (key milestones, dependencies, and accountable owners) through go-live in 2027.

• Drive cross-functional teams to hit their implementation milestones, acting as the primary point of accountability across functions like GTM, Operations, Revenue Cycle, Product and Engineering.

• Identify and clear blockers to hitting implementation timelines, especially the ones that fall in the gaps between teams and escalate to leadership when needed.

• Set and run the program's operating rhythm, including stand-ups, cross-team syncs, and weekly reports to senior leaders.

• Act as Verse's primary operational point of contact for the customer's implementation team, preparing materials, leading discussions, and tracking action items from regular syncs.

• Turn what you learn running this implementation into a repeatable playbook so future implementation leaders have the tools and processes in place, even to run multiple implementations simultaneously

• Travel to customer meetings as needed to represent Verse in person at key moments in the relationship.

We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.

• 5+ years running multi-function programs to a fixed launch date, ideally from a consulting or implementation function within healthcare.

• A track record project managing large, cross-functional teams, both internally and with external customers, and the ability to “manage up.”

• Experience building a process from scratch and then improving, scaling, or handing it off. Ideally, you’re excited by both running a process and creating new, scalable processes for others to us.

• A demonstrated ability to ramp up quickly on complex financial and regulatory domains within healthcare, and to build deep fluency in Verse's product, operations, and customer value proposition.

• Elite organizational skills and attention to detail paired with strong quantitative analytical skills to consistently deliver zero-defect work, and experience building or maintaining data dashboards is a plus.

• Strong written and verbal communication, and a track record of leading others by setting high standards, understanding their motivations, and communicating empathetically.

• Willingness to work extended hours when required.

We believe in taking care of our team, both professionally and personally. Here's what we offer:

• Meaningful Compensation: $150,000–$210,000 base salary + Equity

• Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.

• Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.

• Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at [email protected].