Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Strategy & Operations Principal, you will lead a diverse array of projects directly impacting Via’s Operations. You will set strategy, develop partnerships, lead end-to-end projects, and own outcomes across financial and operational analyses, process improvement, new product development and launch, and more. You will work across Via’s business portfolio to drive continuous improvement and innovation in transit services around the world.
**This role is based in NYC with a 3x per week office requirement.**
What You’ll Do:
- Drive targets: Own the achievement of monthly, quarterly and annual operations and financial targets by developing and implementing innovative strategies
- Lead the frontline: Directly manage, mentor, and motivate a team of hourly specialists tasked with executing core daily workflows
- Strategic impact: Engage in strategic decision-making, rigorous project planning, and employ an entrepreneurial mindset to continually evolve Via’s operations
- Operational excellence: Manage essential aspects of daily operations to ensure successful service launches and smooth ongoing operations
- Analyze and optimize: Conduct frequent analysis of operational data to track team performance, measure the impact of workflow changes, and support data-driven decision making
- Cross-functional collaboration: Collaborate with teams across the organization, including Product, Partner Success, Sales, Expansion, and Operations, to deliver projects and support impact for our partners and riders
Who You Are:
- Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor's degree
- You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
- Have a Bachelor’s Degree with a record of exceptional academic achievement
- Effective communicator: You excel in conducting complex analyses and can distill key insights for various audiences, with a knack for finding the right tone
- Project ownership: Effective at managing multiple tasks simultaneously and comfortable taking on responsibility and working in an independent manner
- Collaborative team player: Skilled at generating buy-in and working effectively within a multi-team, multi-geography organization.
- You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
- You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
- You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
- You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $130,000 - $165,000 / year
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.
Skills Required
- 6–10 years of experience as an operations manager
- Bachelor’s degree
- Record of exceptional academic achievement
- Experience conducting complex analyses and communicating insights to varied audiences
- Experience managing projects and multiple tasks independently
- Experience leading and supporting teams
- Strong delegation, prioritization, problem-solving, and execution skills
- Ability to collaborate across multiple teams and geographies
Via Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Via and has not been reviewed or approved by Via.
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Fair & Transparent Compensation — Pay is considered fair or competitive in some roles, with mentions of high base salaries and achievable incentives. Feedback suggests equity is available and sometimes easy to exercise after vesting.
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Equity Value & Accessibility — Equity is referenced as part of the package and viewed positively in certain cases. Feedback suggests equity terms can be favorable and contribute to overall compensation satisfaction.
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Healthcare Strength — Healthcare benefits are highlighted as a strong point within the benefits package. Feedback suggests health coverage is valued by some employees.
Via Insights
What We Do
We build technology that changes the way the world moves. Our guiding principle is simple: the future of transportation is dynamic, shared public mobility — the kind that reduces carbon emissions across cities, compliments existing transit infrastructure, and provides equitable access to efficient, affordable ways of getting around. For everyone.
Why Work With Us
You’ll work in an established startup that’s growing at staggering speed. We have plenty of room for the most bold among us to dream it up and make it happen. You’ll be empowered to experiment, and encouraged to challenge what we’ve already done while making stuff no one’s even thought of yet.
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