Strategy & Operations Manager

Job Description Summary

LOCATION: LONDON, UK
ROLE TYPE: Hybrid Working, Maternity Cover
The Strategy & Operations Manager (S&O Manager) is accountable for the implementation and execution of strategy, communication, change management, key priorities, and function deliverables in the country/cluster. Responsible for generating business insights to drive productivity and provides strategic input for the Country/Cluster S&O Head and the country/cluster Leadership Team (LT).

Job Description

Major accountabilities:

• Drives translation, implementation, and execution of the global/hub strategic plan in the country. 

• Provides country feedback and insights to the Global/Hub Head S&O community and ensures country needs are incorporated into the global/hub strategy as needed  

• Identifies country-specific opportunities, challenges, and risks, supports mitigation with regards to systems and processes

• Responsible for local implementation of global systems and processes; Subject Matter Expert role for IT systems and processes in the country (including continuous feedback sharing and optimization regarding harmonization, simplification, performance, and efficiency)

• Prepares and analyses country-specific metrics and business insights and communicates them to the Country S&O Head, LT, and other internal and external stakeholders

• Drives overall country data quality mindset and initiatives (e.g., for Clinical Trial Management System (CTMS), Site Cockpit, Consumer Medicine Information (CMI), etc.) 

• Supports innovation and change management processes, identifies strategic solutions to improve clinical study execution

• Develops country-specific communication, transformation and change management plans as needed

• Collects, compiles, and communicates feedback from/to internal and external stakeholders

Key performance indicators:

• Timely, quality, and accurate analysis and reporting of country/cluster metrics, resource, workload, and portfolio performance  

• Country/Cluster-specific input in global/hub strategy,  

• Successful implementation and execution of global/hub strategy, communication, and transformation/change management on a country/cluster level 

Your Experience:

• Minimum 5 years’ experience in pharmaceutical development, preferably in clinical research 

• Demonstrated thorough change agile mind-set 

• Experienced in Operations and Strategy of pharmaceutical development processes and in technical approaches 

• Experience in performance management and productivity projects preferred (incl. application of quantitative approaches to re-designing processes, improving productivity and/or improving efficiency) 

• Thorough understanding of the international and national aspects of drug development process, incl. international standards Good Clinical Practice / International Council for Harmonisation of Technical Requirements of Pharmaceuticals for Human Use (GCP/ICH), health authorities The Food Drug Administration / European Medicines Agency (FDA/EMA), local/National Health Authorities regulations and Novartis standards 

• Good strategic thinking skills, ability to manage multiple projects, flexibility to quickly adapt priorities according to business and strategic needs 

• Demonstrated experience in matrix organizations and ability to influence without authority  

• Strong communication, presentation, and networking skills 

Why Novartis: 

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: 

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: 

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Skills Desired

Budget Management, Clinical Trials, Negotiation, Process Improvements, Project Planning, Vendor Management, Waterfall Model