Strategy Operations Manager

The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Strategy Operations Manager

MSR has an employee base of 700 professionals and 200 contingent workers. Our team is based in both the U.S. across our headquarters and our 32 markets, as well as in Latin America, primarily in Costa Rica. The onshore teams consist of an executive management team, central operations, business intelligence, maintenance and repair staff, turnover superintendents, leasing managers and application processing, collections, contact center management, marketing, legal, and technology squads. The Costa Rican team consists of back-, middle-, and strategic real estate operations teams, including property management, resident resolutions, collections processing, title and brokerage, leasing syndication, HOA management, utilities, and renewals, among others. Contingent workers who complete Tier 1 support and responsiveness for our residents sit in both El Salvador and Belize.

The Strategy Operations Manager role at Main Street Renewal represents a unique opportunity to be exposed to and operate at the highest levels of a leading digital real estate company that’s already at scale, profitable, and growing quickly. This role will support MSR’s real estate management business and go deep into the heart of our Acquisition and Disposition operations. You’ll build relationships with colleagues across all functions of the vertically integrated Amherst platform and bring the skills you’ve built to bear on some of our most interesting, and impactful work.

Strong analytical and critical reasoning skills are essential, with a strong preference for experience in revenue operations, cost benefit analysis, forecasting, data modeling, and reporting.

Responsibilities

• Conduct analytics, research, and business plan development in coordination with strategy, research, asset management, operations, FP&A, and modeling groups.
• Operational efficiency focus will include daily intelligence on primary demand drivers, conversion metrics, acceptance rates, close rates, and optimizing funnel performance
• Assist in project management of cross-functional projects, ensuring executive oversight and driving future business operations related to optimizing our portfolio
• Collaborate within Operations and cross functional team members and executive leaders in Technology, Human Capital, Finance, and Marketing.
• Prepare business updates and assist in follow-up and resolution for specific projects and their impact on company-wide priorities.
• Consolidate, synthesize, and communicate regular reporting on projects, providing insights and support to the leadership team.
• Assist in developing and driving KPI processes within projects, ensuring organizational alignment, regular dashboard reporting, and transparent performance management.
• Coordinate with internal teams to drive a holistic and integrated view of business performance: i.e., Economics, Strategy, Finance, Operations, and Communications.
• Leverage tools such as Salesforce, SQL and Tableau to tell compelling data-driven stories to a wide variety of audiences
• Enable data analysis and visualizations to tell stories that drive decisions, challenge norms, and influence action across teams
• Candidates will need to demonstrate essential capabilities:
• Executional excellence: Strong organizational skills, attention to detail, and a high sense of responsibility to support high-priority tasks. Dependable and consistently deliver quality work.
• Effective communication and presentation skills: Your written (including presentation decks) and verbal communication are clear and precise. You can quickly take complex concepts and communicate them simply and persuasively. Ability to communicate effectively at various levels within an organization.
• Structured problem solving: Strategic thinking with the ability to break complex problems into component parts. Enjoy both strategic and tactical work.
• Analytical capability: Confident in creating, scrutinizing, and improving everything from revenue models to KPI dashboards. Ability to identify the most salient data points to inform decision-making.

Qualifications

• The ideal candidate will have the following qualifications:
• Preferred Bachelor’s Degree in business, with an emphasis on Finance, Information Management, Math, or Business, etc.
• 5+ years in management consulting, investment banking, business development, strategy, business intelligence, or equivalent business experience.
• Experience and training in R, SQL, Python, and/or Tableau.
• Familiarity with real estate private equity or real estate operations and real estate finance preferred.
• Proficiency in modeling and Microsoft Office Suite, including PowerPoint.
• Strong interpersonal and leadership skills, able to engage with and support others.
• Highly analytical and process-oriented; ability to manage multiple projects in a fast-paced environment.
• Exceptional written and oral communication skills, good attention to detail.
• Flexible and adaptable with excellent organization, time management, and prioritization skills; follow through with a sense of urgency.
• Highly self-motivated and results-focused, executes efficiently and effectively.
• Additional capabilities that will help the best candidates stand out:
• Critical path thinking for optimizing project timelines and cost/benefit analysis.
• Emotional intelligence and the ability to establish strong and trusting relationships with colleagues.
• Experience in designing or leading organizational change management around new goals, priorities, team changes, or projects.
• High initiative, self-starting capabilities; the ability to identify and seize opportunities for impact without direction or oversight.
• Facilitation skills - skilled at chairing or facilitating meetings or sessions that make progress on high-stakes discussions with senior stakeholders.

​Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.