Strategy & Operations Manager, RCM

Rockstar is recruiting for a well-funded early-stage company that empowers Nurse Practitioners (NPs) to lead their own practices, closing the gap in access while keeping care local. Backed by investors like Lerer Hippeau and Kairos, they are building a vertically integrated platform to help NP practices thrive as independent businesses.

The company empowers Nurse Practitioners (NPs) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local. The company is a well-funded early stage company led by experienced entrepreneurs and Nurse Practitioners, and backed by investors like Lerer Hippeau and Kairos.

The company is building a vertically integrated platform to help NP practices thrive as independent businesses. From patient engagement to revenue forecasting, from care delivery to community building, solutions are driven by data and designed to let NPs focus on caring for their communities.

The company is looking for a Strategy & Operations Manager to help build and scale the operational backbone of the company, starting with the revenue cycle management (RCM) organization. This role reports to the Head of RCM and works across both strategy and execution, designing the systems, processes, and org structure needed to support a growing portfolio of NP-owned practices.

This is primarily a generalist operations role. The person in this role will stand up scalable workflows, run cross-functional projects, shape the operating model, and help build the enterprise RCM function and MSO-PC structure underneath it. They will also work directly with practices, turning insights into action so the systems they build change how a practice actually runs. RCM knowledge helps, but the heart of the job is business and operations judgment. If they like a fast-paced environment, enjoy building from the ground up, and care about helping independent practices succeed, this is a good fit.

• Build and scale operations: Set up the workflows, playbooks, tools, and team structure that let RCM and the rest of operations grow as practices are added. Turn one-off fixes into systems that can be reused.
• Strategy and planning: Partner with leadership on the operating model, capacity and headcount planning, vendor strategy, build-vs-buy decisions, and the roadmap for the enterprise RCM organization.
• MSO-PC operations: Help build and run the MSO-PC structure that supports NP-owned practices. That means standardizing the services provided, setting clear SLAs and handoffs, and keeping the management services organization and the practices well coordinated.
• Process improvement and systems: Find recurring bottlenecks, design processes that scale, add tooling and automation where it helps, and set up the metrics and reporting that keep the org accountable.
• Customer-facing insight to action: Work directly with practices and their owners to turn operational and RCM insights into clear next steps. Translate data and analysis into decisions, and make sure what is built changes how a practice runs day to day.
• Cross-functional coordination: Run projects that span product, finance, clinical operations, and outside vendors. Keep things moving, escalate when needed, and close the loop.
• RCM partnership: Keep enough working knowledge of the revenue cycle (denials, A/R, collections, and the claim lifecycle) to be a real partner to the RCM team, read performance data well, and help directly on operational issues when it matters.
  

• 4 to 6 years in strategy and operations, business operations, management consulting, or program and operations management. Ideally at a high-growth startup or in healthcare or healthtech, supporting several stakeholders at once.
• A track record of building and scaling operational functions or processes from scratch, both in the early days and as things grow.
• Strong analytical and problem-solving skills. The candidate can take a messy, ambiguous problem and turn it into a clear plan.
• Solid program and project management skills. They can run cross-functional work end to end without losing track of the details.
• Familiarity with healthcare RCM and/or MSO-PC structures, or the ability to pick them up quickly. Deep RCM expertise is a plus but not required.
• Comfort with ambiguity and a fast-paced, changing environment. They don't need a checklist handed to them every morning.
• Strong written and verbal communication and comfort working with customers. They can make complex topics clear and give a practice owner next steps they can act on.
• A systems and process mindset. They tend to think about how to make things repeatable and easier to scale.
  

• Builders who like setting up new functions, systems, and processes from scratch.
• Structured thinkers who can move between strategy and execution without losing the details.
• Generalists who are comfortable working across a lot of areas and picking up new ones quickly.
• Self-starters who can own a broad mandate without a playbook.
• People with a real interest in healthcare and a head for process, who take pride in building the operations that keep practices financially healthy.
• People who bring ownership, humility, and hard work to what they do.
  

• $110,000 – $140,000