Strategy & Operations Manager (IC)

Posted Yesterday
48 Locations
In-Office or Remote
54K-159K Annually
Mid level
Fitness • Healthtech • Retail • Pharmaceutical
The Role
Supports cross-business strategy and operations for CVS Health’s Diversified Commercial Solutions organization. Responsibilities include managing financial and business-priority reporting cadences, leading cross-functional strategic initiatives, improving collaboration across a complex matrixed organization, and developing content for executive meetings and external events. The role partners with senior leadership to drive execution, transparency, growth, and operational accountability.
Summary Generated by Built In

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Hiring preference given to candidates available to work east coast hours.

Position Summary

Diversified Commercial Solutions (DCS) is an Aetna organization comprised of 10 distinct specialty businesses with a wide range of product offerings for plan sponsors, spread across 6 teams: Third Party Administrator (TPA) Retail and Wholesale, Aetna International, Student Health, Federal Plans, Dental & Vision, and Supplemental Health. The objective of this role is to support the critical cross-business strategy and operations function within DCS, enable strong execution to meet business goals and financial targets, and foster a culture of growth and innovation.

This individual contributor role reports directly to the DCS Chief of Staff and partners closely with the DCS leadership team (AVP, VP, and SVP level stakeholders) to run the operating rhythm and drive strategic initiatives from concept to execution.

  • Enable transparency of the financial health and progress of business priorities through our DCS management process, which includes recurring deliverables, reporting cadences, and select ad hoc projects

  • Own cross-functional strategic initiatives, such as our cross-sell strategy, with end-to-end responsibility

  • Identify opportunities to improve the engagement model with partner organizations in a highly complex and matrixed environment

  • Create compelling content for internal forums (e.g., townhalls, virtual leadership conferences, senior executive leadership) and high-visibility external events (e.g., sales summits, broker engagement events)

Required Qualifications

  • 3+ years of experience in strategy, operations, or a related field, with healthcare insurance industry experience preferred

  • Strong business acumen and problem-solving skills

  • Experience preparing content for senior leaders and executive audiences

  • Resourceful operator who demonstrates ownership and strong accountability

  • Strong verbal and written communication skills

  • High proficiency in PowerPoint and Excel

Preferred Qualifications

  • Successful track record of collaborating with stakeholders in cross-functional or matrixed organizational structures

  • AI proficiency and hands-on experience using AI tools to supplement work capacity

Education

  • Bachelor's degree in a business field such as business administration, finance, economics, and/or marketing or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on
Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Skills Required

  • 3+ years of experience in strategy, operations, or a related field
  • Strong business acumen and problem-solving skills
  • Experience preparing content for senior leaders and executive audiences
  • Resourcefulness, ownership, and strong accountability
  • Strong verbal and written communication skills
  • High proficiency in PowerPoint and Excel
  • Bachelor’s degree in business administration, finance, economics, marketing, or equivalent work experience
  • Healthcare insurance industry experience
  • Experience collaborating with stakeholders in cross-functional or matrixed organizations
  • AI proficiency and hands-on experience using AI tools

CVS Health Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.

  • Healthcare Strength Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
  • Retirement Support A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
  • Wellbeing & Lifestyle Benefits Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.

CVS Health Insights

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The Company
HQ: Woonsocket, RI
119,959 Employees
Year Founded: 1963

What We Do

CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.

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