Strategy & Operations Associate, Transcription

About FilevineFilevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.

Department: Depositions Depositions Group is a fast-paced organization within a growth-stage company. Those who thrive in this organization are dynamic, fast-moving, and have a bias for action.

Job Summary We are seeking a dynamic and versatile individual to join our Depositions Team, Transcription Ops team. As the lead of strategic planning and community engagement for our third-party contract transcriptionists, you will be responsible for fostering a vibrant and engaged community on our platform and oversee day-to-day operations. Your primary focus will be on building relationships, managing communications, and driving user engagement. You will play a pivotal role in shaping the culture and atmosphere of the community, ensuring it remains inclusive, supportive, and conducive to growth.

Responsibilities:

• Oversee onboarding and engagement for our gig contract transcriptionists, including facilitating training, granting access to systems, and providing necessary resources and guidance.
• Lead our gig contract transcriptionist recruitment process, including sourcing, screening, interviewing, and integrating new candidates to the team.
• Manage communications related to transcription, ensuring clear and timely communication regarding expectations, best practices, deadlines, and principles.
• Analyze trends in client orders to forecast demand and ensure adequate supply and staffing levels to meet operational needs.
• Develop and nurture the Transcription community by monitoring and promptly responding to concerns and questions, resolving ad-hoc issues, facilitating feedback, and creating additional community-building opportunities.
• Develop onboarding and community engagement strategy to maintain quality and scalability.

Qualifications:

• 2-5 years of experience within a fast-growth, operationally-intensive company.
• Outstanding communication skills – you’re a polished communicator who enjoys meeting and building relationships with a diverse group of people. You are energized by teaching and mentoring others, cultivating a dynamic learning environment
• Analytical experience (preferably SQL, Microsoft Excel)
• Exceptional organizational skills – you excel at managing multiple tasks concurrently and coordinating complex scheduling
• Adaptability – you thrive in environments of change, adeptly navigating ambiguity and embracing new challenges.
• Creative problem solver - you are not afraid to change the status quo.
• Accountable owner - you have the ability to drive projects from conception to completion.
• Strong interest in the legal / legal-tech industry.
• Nice to have: Experience working with independent contractors and/or gig workers.