Reporting into the Strategy team, you'll lead ACx initiatives working with cross-functional teams to bring strategies to life, grow client relationships into new opportunities, and help evolve our strategic practice for an agent-mediated future.
RESPONSIBILITIES
Build and lead senior client relationships grounded in genuine understanding of their business.
Identify and develop new opportunities within accounts through rigorous insight and point of view.
Lead primary and secondary research to surface business insights and identify strategic opportunities.
Develop deliverables that connect audience and experience findings to commercial outcomes.
Bring domain depth in sports,media, and entertainment to add credibility and context to the work.
Facilitate workshops with executive stakeholders to align on direction and build momentum.
Partner with the Head of Strategy and peers to evolve how we work, including integrating agentic and AI-native approaches.
Contribute to methodology, tools, and ways of working that make the team sharper.
Create compelling presentations that engage and inspire clients and stakeholders.
Partner across disciplines - product, experience, engineering - to see strategy through to execution.
Apply business casing and value frameworks to test proposed directions.
Client Partnership & Business Development:
Strategic Leadership:
Team Management & Mentorship:
Communication & Delivery:
REQUIREMENTS
8+ years of experience in strategy or digital/customer experience design roles.
3+ years in consulting or agency environments.
Proven experience working with entertainment, sports, and/or media clients or within an entertainment, sports, or media organization.
Proven track record in digital and customer experience strategy development.
Strong expertise in primary and secondary research methodologies.
Experience designing and facilitating workshops with executive-level stakeholders.
Comfortable using AI tools in your day-to-day work, with an eye on how they're reshaping customer experience.
Excellent data analysis, research and communication skills.
Ability to thrive in dynamic environments while managing multiple projects.
Skills Required
- 8+ years of experience in strategy or digital/customer experience design roles
- 3+ years in consulting or agency environments
- Proven experience working with entertainment, sports, and/or media clients or within an entertainment, sports, or media organization
- Proven track record in digital and customer experience strategy development
- Strong expertise in primary and secondary research methodologies
- Experience designing and facilitating workshops with executive-level stakeholders
- Comfortable using AI tools in day-to-day work and understanding their impact on customer experience
- Excellent data analysis, research and communication skills
- Ability to thrive in dynamic environments while managing multiple projects
- Preferred candidate based in Canada and able to work hours aligned to Eastern Time
What We Do
Digital to our core, we are purpose built to transform possibilities for people. We solve complex problems with well-executed solutions tailor-made for continuous growth — we’re ambitious and our clients are too. We work with well-funded start-ups, global brands, and Fortune 1000 companies spanning industries and audiences, including EA, Moderna, League Health, and Realtor.com.
